Shopify Connector - Degraded Performance

Update timeline

1. investigating Mar 23, 2026, 02:33 PM UTC

   We are seeing increased levels of the error "Your request could not be completed at this time. If you continue to see this message, please contact our support team with the date and time of the issue.(Supermetrics request ID: ). If you experience this error, please wait some time and try again. We are currently investigating this issue and will provide an update as soon as possible.

2. identified Mar 25, 2026, 08:22 AM UTC

   We have identified a cause of the reported issue. We will provide further updates as soon as the fix is live or as new information becomes available. We appreciate your continued patience and understanding as we work to resolve this permanently.

3. identified Mar 27, 2026, 01:45 PM UTC

   We are currently in the process of implementing a series of improvements that are aimed to enhance the stability of the connector and specifically mitigating any existing issues that are currently being experienced. We expect these enhancements to restore optimal performance once fully deployed. Our team is currently on track to complete the rollout early next week to ensure a seamless transition. We apologize for any inconvenience this might cause and we appreciate your understanding and patience as we work to resolve these issues.

4. monitoring Apr 01, 2026, 09:04 AM UTC

   We’ve rolled out a series of improvements to improve overall connector stability, and performance should no longer be affected by the recent issues. Our team is continuing to closely monitor the connector to ensure it remains fully operational. We apologize for any inconvenience this might cause and we appreciate your understanding and patience as we work to resolve this permanently.

5. resolved Apr 02, 2026, 11:47 AM UTC

   We're pleased to confirm that the issue affecting the Shopify connector has been resolved. We sincerely appreciate your patience and understanding while we worked to resolve the issue. If you have any questions or notice anything unexpected, please don’t hesitate to reach out to our Support Team - we’re here to help.