Supermetrics incident
Service disruption: Reddit Ads, October 1st, 2025
Supermetrics experienced a minor incident on October 1, 2025 affecting Reddit Ads, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 07:04 AM UTC
We are currently investigating a widespread issue affecting connections in the Reddit Ads connector. This is prompting the reauthentication process in certain cases, which always returns the errors “We couldn't connect to data source with your credentials: Data Source Error: Forbidden” or “Error: Reddit Ads failure (Insufficient authentication sсореs.)”. Our initial investigation is showing that these errors are affecting all queries made with the connector. As we determine the root cause of the incident, we are also exploring possible workarounds.
- monitoring Oct 01, 2025, 07:33 AM UTC
A fix has been deployed by our team to mitigate the issue. You may be prompted with a new error “Error: Reddit Ads failure (Authentication failed (403 Forbidden): Please re-authenticate your connection due to recent Reddit Ads API permission changes.)” due to the application of this fix. Reauthenticating the connection should resolve this new error. We are closely monitoring any further issues, but please do not hesitate to reach out to our Support team in case the issue is insisting.
- resolved Oct 02, 2025, 08:08 AM UTC
The fix has been successfully implemented and monitored. After confirming with customer feedback, we are pleased to report that no further issues have been observed. This matter is now considered resolved, and performance is fully restored. If you however are still experiencing issues or have any further questions, our Support team is available to assist you in any way possible. Thank you for your patience and understanding.