Is Supermetrics down?

Supermetrics is currently experiencing service issues affecting our Data Studio destination. Some users may see a "No accounts found for the selected team" error when adding or reconnecting a data source, even though their accounts and authentication are otherwise working normally. Our teams are working to identify the problem

We've deployed a fix to resolve the service issues affecting Data Studio connectors and are closely monitoring the situation.

Our team has monitored the deployed fix and the issue is now resolved for Data Studio connectors. If you have any questions or are still experiencing issues, please contact our support team.

We have identified a recent update to the Yahoo DSP connector that is causing queries to fail for some customers with the error “idb2b oauth2 authentication disabled”. We have isolated the root cause of this and are currently working on a fix.

We have deployed a fix and seen system metrics return to normal. This incident is now resolved.

We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets. Affected users may see "Refresh failed: Please contact support" with a status of "Unable to connect" in the Manage Schedules panel. Manual refreshes from the sidebar continue to work normally. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

We've deployed a fix for the issue affecting scheduled Google Sheets refreshes and have confirmed that refreshes are completing normally. The root cause was identified as increased latency for triggers scheduling, which caused some runs to time out and fail. This incident is now resolved. If you continue to experience issues with a scheduled refresh, please contact support and reference this incident. Thank you for your patience and understanding!

We're aware of an issue currently affecting the Shopify connector around authentication and queries, resulting in an error "The requested resource could not be found” This issue originates with Shopify’s API and we're communicating with them for a resolution on this. Our team is actively monitoring the situation and will provide updates as the situation evolves. We appreciate your patience and understanding while the issue is being addressed.

We have an update that Shopify has resolved this issue on their end and the connector functionality should be back to normal. We will continue to monitor the system closely over the next 24 hours to ensure stability and confirm full resolution. Thank you for your patience. If you continue to experience any problems, please don't hesitate to reach out to our support team.

After monitoring the situation and confirming the fix on Shopify's end, we're happy to report this issue is now resolved. If you're still experiencing any problems, please do not hesitate to reach out to our Support team. Thank you for your patience, and we apologize for any inconvenience this may have caused.

We're currently investigating reports of an issue affecting The Trade Desk connector. The Trade Desk's API is currently returning permissions-related errors, which prevents data from being retrieved successfully via our connector. Affected users may see error messages such as "Login failed. Missing required partner-level reporting permissions", "Couldn't validate data access eligibility. Please re-authenticate to fix the issue.", or similar permission-related messages. Our team is actively investigating the root cause and working to identify a resolution. We'll share an update as soon as we have more information. Thank you for your patience while we look into this.

Following careful monitoring, we're seeing a return to normal operations on The Trade Desk connector. Permission-related errors should no longer appear, and we'll continue to closely monitor the connector's behaviour over the next 24 hours to ensure stability. If you're still experiencing any issues, please don't hesitate to reach out to our Support team. Thank you for your patience and understanding throughout this incident.

Following a 24-hour monitoring period, we're no longer seeing any issues with The Trade Desk connector, and the previously reported errors are no longer occurring. We're considering this incident fully resolved. If you're still experiencing any related issues, please don't hesitate to reach out to our Support team. Thank you for your patience as we worked to resolve this disruption.