StarRez Outage History

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There were 5 StarRez outages since March 4, 2026 totaling 11h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.starrezcloud.io

Major May 1, 2026

Service Disruption: North Central US

Detected by Pingoru
May 01, 2026, 02:29 PM UTC
Resolved
May 01, 2026, 04:42 PM UTC
Duration
2h 13m
Affected: North Central US
Timeline · 4 updates
  1. investigating May 01, 2026, 02:29 PM UTC

    We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.

  2. identified May 01, 2026, 02:50 PM UTC

    The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.

  3. monitoring May 01, 2026, 03:47 PM UTC

    The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.

  4. resolved May 01, 2026, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

Service Disruption - THD VPN Tunnel

Detected by Pingoru
Apr 28, 2026, 11:54 AM UTC
Resolved
Apr 28, 2026, 12:58 PM UTC
Duration
1h 3m
Affected: The Housing Director Cloud Services
Timeline · 2 updates
  1. monitoring Apr 28, 2026, 11:54 AM UTC

    There was a temporary disruption affecting access to the THD VPN tunnel. Services have since been fully restored, and we are continuing to monitor the situation closely.

  2. resolved Apr 28, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Unscheduled THD Service Outage - [all sites] [newport]

Detected by Pingoru
Mar 10, 2026, 10:20 AM UTC
Resolved
Mar 10, 2026, 02:02 PM UTC
Duration
3h 41m
Affected: The Housing Director Cloud Services
Timeline · 4 updates
  1. investigating Mar 10, 2026, 10:20 AM UTC

    THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.

  2. monitoring Mar 10, 2026, 11:32 AM UTC

    Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

  3. monitoring Mar 10, 2026, 12:59 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 10, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

StarRez Cloud Payment Service

Detected by Pingoru
Mar 04, 2026, 11:12 PM UTC
Resolved
Mar 05, 2026, 01:36 AM UTC
Duration
2h 23m
Affected: StarRez Cloud Payment Service
Timeline · 4 updates
  1. investigating Mar 04, 2026, 11:12 PM UTC

    We are investigating service degradation for Cloud Payments in the US Region. Engineers are working on mitigating the issue. Next Update in 60 minutes or sooner if we have more information.

  2. identified Mar 04, 2026, 11:22 PM UTC

    Engineers have applied a mitigation to address the issue and are continuing to review the situation. Next update in 60 minutes or sooner if we have more information.

  3. monitoring Mar 04, 2026, 11:42 PM UTC

    Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.

  4. resolved Mar 05, 2026, 01:36 AM UTC

    This incident has been resolved

Read the full incident report →

Notice March 4, 2026

Service Disruption - THD authentication issue

Detected by Pingoru
Mar 04, 2026, 03:59 PM UTC
Resolved
Mar 04, 2026, 06:34 PM UTC
Duration
2h 35m
Affected: The Housing Director Cloud Services
Timeline · 5 updates
  1. investigating Mar 04, 2026, 03:59 PM UTC

    We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.

  2. investigating Mar 04, 2026, 04:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2026, 04:13 PM UTC

    Engineers have remediated the issue. We will continue to monitor and will close this incident out once stability has been confirmed.

  4. resolved Mar 04, 2026, 06:34 PM UTC

    This incident has been resolved.

  5. postmortem Mar 31, 2026, 01:15 AM UTC

    **Overview** On 5 March 2026, following the enablement of Cloudflare for all customers, THD experienced a service disruption that resulted in an authentication loop during Single Sign-On \(SSO\). **Root Cause** The SSO Service Provider configuration did not correctly handle session validation when operating behind the Cloudflare proxy, resulting in authentication sessions being invalidated and causing a login loop. **Resolution** The issue was initially mitigated by reverting the Cloudflare change, restoring normal SSO functionality. Configuration updates were then made to the SSO Service Provider to ensure compatibility with proxied traffic, after which Cloudflare was incrementally re-enabled.

Read the full incident report →

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