Springbook Outage History

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Springbook had 44 outages in the last 2 years totaling 253h 10m of downtime — averaging 1.8 incidents per month.

There were 44 Springbook outages since September 18, 2024 totaling 253h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.springbrooksoftware.com

Major May 21, 2026

Springbrook Express - Printing is not available

Detected by Pingoru
May 21, 2026, 04:45 PM UTC
Resolved
May 22, 2026, 03:40 AM UTC
Duration
10h 54m
Affected: Springbrook Express Cloud
Timeline · 4 updates
  1. investigating May 21, 2026, 04:45 PM UTC

    The issue from yesterday is now impacting all users.

  2. identified May 21, 2026, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 21, 2026, 06:10 PM UTC

    In an effort to improve our environment, we upgraded the servers. This has uncovered an issue with the printers. This issue does not appear in our staging environment. It also did not appear in the live environment initially. We have found a fix for the issue, which will require us to migrate everyone to new servers again. We are in the process of building this out. The new servers with the fix will be available by the end of day today. We will migrate everyone overnight.

  4. resolved May 22, 2026, 03:40 AM UTC

    Server migrations have completed and testing shows that printing issues have been resolved. We will continue to monitor throughout the day tomorrow.

Read the full incident report →

Major May 20, 2026

Springbrook Express - Printing is not available for a subset of users

Detected by Pingoru
May 20, 2026, 03:58 PM UTC
Resolved
May 20, 2026, 07:55 PM UTC
Duration
3h 56m
Affected: Springbrook Express Cloud
Timeline · 3 updates
  1. investigating May 20, 2026, 03:58 PM UTC

    We are investigating an issue with printing in Springbrook Express impacting a subset of users. Printing is offline for these users while we troubleshoot.

  2. identified May 20, 2026, 04:59 PM UTC

    Impacted agencies will have a short downtime to implement a fix. This will occur in the next 2 hours.

  3. resolved May 20, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Express is unavailable

Detected by Pingoru
Apr 29, 2026, 03:25 PM UTC
Resolved
Apr 29, 2026, 08:13 PM UTC
Duration
4h 47m
Affected: Springbrook Enterprise Cloud
Timeline · 4 updates
  1. investigating Apr 29, 2026, 03:25 PM UTC

    Half our customers are unable to access Express currently. Our engineering team is investigating.

  2. identified Apr 29, 2026, 04:41 PM UTC

    We have a cause identified and are working to correct it.

  3. identified Apr 29, 2026, 05:43 PM UTC

    We are continuing to work on a fix.

  4. resolved Apr 29, 2026, 08:13 PM UTC

    The issue has been resolved.

Read the full incident report →

Major April 28, 2026

Springbrook Express App Server #1 Unavailable

Detected by Pingoru
Apr 28, 2026, 07:10 PM UTC
Resolved
May 05, 2026, 09:45 PM UTC
Duration
7d 2h
Affected: Springbrook Express Cloud
Timeline · 3 updates
  1. investigating Apr 28, 2026, 07:10 PM UTC

    We are currently investigating an issue with one of the Springbrook Express app servers. This is impacting a subset of customers who use the affectedd app server.

  2. monitoring Apr 28, 2026, 07:36 PM UTC

    A fix has been implemented, and we are continuing to investigate the root cause. We will monitor the situation closely and update as progress is made to full resolution.

  3. resolved May 05, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

Springbrook cloud - Portal unaccessable

Detected by Pingoru
Mar 26, 2026, 02:30 PM UTC
Resolved
Mar 26, 2026, 03:44 PM UTC
Duration
1h 14m
Affected: CirrusSpringbrook Enterprise Cloud
Timeline · 4 updates
  1. investigating Mar 26, 2026, 02:30 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 26, 2026, 02:32 PM UTC

    The Portal is now accessible, we are still looking to see what happened.

  3. investigating Mar 26, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 26, 2026, 03:44 PM UTC

    We are still investigating the root cause.

Read the full incident report →

Major March 12, 2026

Springbrook Express - a subset of users are unable to connect to the application

Detected by Pingoru
Mar 12, 2026, 08:14 PM UTC
Resolved
Mar 12, 2026, 10:18 PM UTC
Duration
2h 4m
Affected: Springbrook Express Cloud
Timeline · 4 updates
  1. investigating Mar 12, 2026, 08:14 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2026, 08:23 PM UTC

    We are rebooting one of the servers in about 1 minute. This should assist in getting things running again.

  3. monitoring Mar 12, 2026, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2026, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

Unable to sign into Springbrook v7/Enterprise

Detected by Pingoru
Mar 03, 2026, 01:36 PM UTC
Resolved
Mar 03, 2026, 04:53 PM UTC
Duration
3h 17m
Affected: CirrusSpringbrook Enterprise Cloud
Timeline · 5 updates
  1. investigating Mar 03, 2026, 01:36 PM UTC

    We have confirmed an issue with signing into Springbrook v7. We are currently investigating this issue.

  2. investigating Mar 03, 2026, 02:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 03, 2026, 02:54 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 03, 2026, 03:26 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  5. resolved Mar 03, 2026, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 17, 2026

KVS Hosting Customers are Unable to Connect

Detected by Pingoru
Feb 17, 2026, 02:22 PM UTC
Resolved
Feb 17, 2026, 06:48 PM UTC
Duration
4h 26m
Affected: KVS Hosted
Timeline · 4 updates
  1. investigating Feb 17, 2026, 02:22 PM UTC

    KVS Hosting Customers are currently unable to connect to the hosting environment. We are currently investigating this issue.

  2. investigating Feb 17, 2026, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 17, 2026, 05:11 PM UTC

    We have identified the issue and a fix has been implemented. We are now monitoring connections to confirm the issue is resolved.

  4. resolved Feb 17, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 5, 2026

Springbrook Express Application Errors

Detected by Pingoru
Feb 05, 2026, 04:00 PM UTC
Resolved
Feb 05, 2026, 04:21 PM UTC
Duration
20m
Affected: Springbrook Express Cloud
Timeline · 4 updates
  1. investigating Feb 05, 2026, 04:00 PM UTC

    We are currently investigating an availability issue with Springbrook Express related to excessive application errors.

  2. identified Feb 05, 2026, 04:03 PM UTC

    The issue has been identified.

  3. monitoring Feb 05, 2026, 04:10 PM UTC

    A fix has been implemented. Users with existing sessions will need to re-login to the application.

  4. resolved Feb 05, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Slow payment processing with CPO

Detected by Pingoru
Jan 15, 2026, 02:18 PM UTC
Resolved
Jan 15, 2026, 05:00 PM UTC
Duration
2h 42m
Affected: CivicPay Online Payment Processing
Timeline · 4 updates
  1. investigating Jan 15, 2026, 02:18 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 15, 2026, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 15, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 10, 2026

Springbrook Express - Azure Service Health

Detected by Pingoru
Jan 10, 2026, 06:41 PM UTC
Resolved
Jan 10, 2026, 09:54 PM UTC
Duration
3h 13m
Affected: Springbrook Express Cloud
Timeline · 2 updates
  1. monitoring Jan 10, 2026, 06:41 PM UTC

    Microsoft Azure is having service health issues. Springbrook Express is currently operational but may be impacted. We are continuing to monitor the situation.

  2. resolved Jan 10, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 7, 2026

Connection failures to payment provider

Detected by Pingoru
Jan 07, 2026, 01:55 PM UTC
Resolved
Jan 07, 2026, 02:33 PM UTC
Duration
37m
Affected: CivicPay Online Payment ProcessingCivicPay Online RecurringCivicPay Backend ProcessingCivicPay Online APICivicPay Administration
Timeline · 2 updates
  1. monitoring Jan 07, 2026, 01:55 PM UTC

    A fix has been implemented and we're monitoring the status

  2. resolved Jan 07, 2026, 02:33 PM UTC

    Issue resolved - No further errors have occurred.

Read the full incident report →

Minor December 16, 2025

Cirrus Deployment Rollback

Detected by Pingoru
Dec 16, 2025, 04:03 PM UTC
Resolved
Dec 16, 2025, 04:13 PM UTC
Duration
9m
Affected: Cirrus
Timeline · 3 updates
  1. investigating Dec 16, 2025, 04:03 PM UTC

    We are currently re-deploying the Cirrus application. This will result in a brief disruption while the application service rotates.

  2. investigating Dec 16, 2025, 04:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 16, 2025, 04:13 PM UTC

    Cirrus re-deployment complete.

Read the full incident report →

Critical December 5, 2025

Cloudflare Outage

Detected by Pingoru
Dec 05, 2025, 09:10 AM UTC
Resolved
Dec 05, 2025, 09:24 AM UTC
Duration
14m
Affected: APICivicPay Online Payment ProcessingCirrusPUBLIQ Plus CAMAApplicant TrackingSpringbrook Enterprise CloudBusiness LicensingBusiness TaxTableauContact ManagementEmployee Self ServiceOpen EnrollmentOpen API
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:10 AM UTC

    The availability of Springbrook and PUBLIQ services are currently being impacted by a Cloudflare outage. We are monitoring the situation as Cloudflare investigates the issue.

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    Cloudflare has implemented a fix and services have become available again. We will continue to monitor the incident.

  3. resolved Dec 05, 2025, 09:24 AM UTC

    Cloudflare has indicated the incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Springbrook Cloud - Performance issues using the application

Detected by Pingoru
Nov 12, 2025, 05:21 PM UTC
Resolved
Nov 13, 2025, 03:55 PM UTC
Duration
22h 33m
Affected: CirrusSpringbrook Enterprise Cloud
Timeline · 6 updates
  1. investigating Nov 12, 2025, 05:21 PM UTC

    We are getting reports of slow response times in Springbrook cloud. Cirrus and Enterprise are both impacted.

  2. investigating Nov 12, 2025, 06:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 12, 2025, 07:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 12, 2025, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 12, 2025, 09:17 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 13, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Billing files not being moved automatically from Springbrook Cloud/Cirrus to Xpress Bill Pay

Detected by Pingoru
Nov 06, 2025, 05:38 PM UTC
Resolved
Nov 06, 2025, 09:59 PM UTC
Duration
4h 21m
Affected: CirrusSpringbrook Enterprise Cloud
Timeline · 4 updates
  1. identified Nov 06, 2025, 05:38 PM UTC

    We are seeing issues with billing files moving from Springbrook Cloud/Cirrus to Xpress Bill Pay. The cause has been identified and a fix is being developed. Files are able to be transferred to Xpress Bill Pay manually.

  2. monitoring Nov 06, 2025, 06:16 PM UTC

    A fix has been put in place. We will be monitoring to confirm there are success uploads.

  3. monitoring Nov 06, 2025, 06:19 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 06, 2025, 09:59 PM UTC

    It's confirmed as working.

Read the full incident report →

Notice October 15, 2025

Support Phone Calls

Detected by Pingoru
Oct 15, 2025, 07:16 PM UTC
Resolved
Oct 15, 2025, 10:59 PM UTC
Duration
3h 42m
Affected: CivicPay Online Payment ProcessingCirrusKVS CloudSoftRight HostedKVS HostedSoftRight OnlineSpringbrook Enterprise CloudTableauSpringbrook Express CloudPUBLIQ PaymentsPUBLIQ ASP HostingPUBLIQ Payroll Portal
Timeline · 4 updates
  1. investigating Oct 15, 2025, 07:16 PM UTC

    Please be aware that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calls. You can still reach us via email at [email protected].

  2. investigating Oct 15, 2025, 08:24 PM UTC

    Update - The service provider's technical team is working to restore inbound and outbound calling services. We will provide further updates as we receive them.

  3. investigating Oct 15, 2025, 09:59 PM UTC

    Update - Our service provider is continuing to work on restoring inbound and outbound calling services. We will provide further updates as we receive them.

  4. resolved Oct 15, 2025, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2025

Springbrook Express - server down -

Detected by Pingoru
Oct 02, 2025, 05:03 PM UTC
Resolved
Oct 02, 2025, 08:22 PM UTC
Duration
3h 18m
Affected: Springbrook Express Cloud
Timeline · 4 updates
  1. investigating Oct 02, 2025, 05:03 PM UTC

    Approximately half the agencies are impacted. Those agencies are not able to use the service while this is occering

  2. investigating Oct 02, 2025, 05:39 PM UTC

    We are continuing to work to restore the service.

  3. monitoring Oct 02, 2025, 05:55 PM UTC

    The service is now online. We are continuing to monitor as we investigate the root cause.

  4. resolved Oct 02, 2025, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2025

Customers reporting performance issues

Detected by Pingoru
Aug 20, 2025, 01:34 PM UTC
Resolved
Aug 20, 2025, 04:44 PM UTC
Duration
3h 10m
Affected: APICirrusApplicant TrackingSpringbrook Enterprise CloudBusiness LicensingBusiness TaxCivicPay Backend ProcessingContact ManagementEmployee Self ServiceOpen Enrollment
Timeline · 4 updates
  1. investigating Aug 20, 2025, 01:34 PM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2025, 02:28 PM UTC

    We have identified an issue with one of our backend servers. This is causing major performance issues. We are currently working to correct this issue.

  3. monitoring Aug 20, 2025, 02:34 PM UTC

    We have applied a change and are monitoring the situation. We are seeing much better performance, and jobs are starting to flow again.

  4. resolved Aug 20, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2025

CivicPay - unable to connect

Detected by Pingoru
Aug 15, 2025, 03:43 PM UTC
Resolved
Aug 15, 2025, 03:43 PM UTC
Duration
—
Affected: CivicPay Online Payment ProcessingCivicPay Online RecurringCivicPay Backend ProcessingCivicPay Online APICivicPay Administration
Timeline · 1 update
  1. resolved Aug 15, 2025, 03:43 PM UTC

    This morning, there was an issue with CivicPay's ability to connect to Springbrook. This issue started at about 7.15 AM Pacific and lasted until 8.30 AM Pacific. This was due to a networking issue that has been resolved.

Read the full incident report →

Major August 7, 2025

Springbrook OpenAPI time outs

Detected by Pingoru
Aug 07, 2025, 03:44 PM UTC
Resolved
Aug 07, 2025, 05:11 PM UTC
Duration
1h 27m
Affected: Open API
Timeline · 3 updates
  1. identified Aug 07, 2025, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 07, 2025, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2025

Some SoftRight hosting customers are unable to connect to their hosted applications

Detected by Pingoru
Jul 14, 2025, 01:09 PM UTC
Resolved
Jul 14, 2025, 01:34 PM UTC
Duration
25m
Affected: SoftRight Hosted
Timeline · 3 updates
  1. investigating Jul 14, 2025, 01:09 PM UTC

    We are currently working with our hosting provider investigating this issue.

  2. monitoring Jul 14, 2025, 01:20 PM UTC

    A fix has been implemented by our vendor and we're currently monitoring the issue to confirm success.

  3. resolved Jul 14, 2025, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2025

Springbrook Cloud - Enterprise

Detected by Pingoru
Jun 18, 2025, 10:01 PM UTC
Resolved
Jun 18, 2025, 10:47 PM UTC
Duration
45m
Affected: Springbrook Enterprise Cloud
Timeline · 2 updates
  1. investigating Jun 18, 2025, 10:01 PM UTC

    There will be some degraded performance for a few minutes while we release a critical change.

  2. resolved Jun 18, 2025, 10:47 PM UTC

    The changes have been released, and normal processing has returned.

Read the full incident report →