Springbook Outage History

Springbook is up right now

Pingoru has recorded 52 incidents for Springbook: 31 in the last 12 months and 4 in the last 90 days.

Source: status.springbrooksoftware.com

52incidents recorded
31last 12 months
4last 90 days
13 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Springbook in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026253 of 720 (7%)
May 20264133 of 744 (18%)
June 202612 of 720 (0%)
July 202647 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202641 of 744 (0%)
November 202600 of 130 (0%)

Incidents, newest first

Critical October 31, 2026 PUBLIQ Plus logins failing 1m PUBLIQ Plus CAMA

Started Oct 31, 2026, 09:38 PM UTC· resolved Oct 31, 2026, 09:39 PM UTC

  1. identified Oct 31, 2026, 09:38 PM UTC

    The issue has been identified and a fix being implemented.

  2. resolved Oct 31, 2026, 09:39 PM UTC

    All systems are back online.

Read the full incident report →

Notice October 27, 2026 Cirrus portal timeouts 1h 47m Cirrus

Started Oct 27, 2026, 01:41 PM UTC· resolved Oct 27, 2026, 03:28 PM UTC

  1. investigating Oct 27, 2026, 01:41 PM UTC

    We have reports of users getting timeout errors at login.

  2. monitoring Oct 27, 2026, 03:00 PM UTC

    Cloudflare found an issue with client firewalls. A fix is being implemented. Multiple impacted agencies are now recovering.

  3. resolved Oct 27, 2026, 03:28 PM UTC

    This incident has been resolved.

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Notice October 23, 2026 Civicpay - Selectron IVR system down 2d 20h CivicPay Online Payment Processing

Started Oct 23, 2026, 05:50 PM UTC· resolved Oct 26, 2026, 02:16 PM UTC

  1. monitoring Oct 23, 2026, 05:50 PM UTC

    Selectron's site is currently offline. This impacts organizations using Selectron IVR.

  2. resolved Oct 26, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2026 Springbrook Cloud - reports taking a long time to move from Scheduled to Processing 51m Cirrus, Springbrook Enterprise Cloud

Started Oct 01, 2026, 03:56 PM UTC· resolved Oct 01, 2026, 04:48 PM UTC

  1. investigating Oct 01, 2026, 03:56 PM UTC

    We are currently seeing reports take an extended time to move from scheduled to processing.

  2. resolved Oct 01, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026 Cirrus - Performance issues using Cirrus 53m Cirrus, Springbrook Enterprise Cloud

Started Jul 28, 2026, 05:45 PM UTC· resolved Jul 28, 2026, 06:39 PM UTC

  1. monitoring Jul 28, 2026, 05:45 PM UTC

    We have identified an issue causing slow performance on one of our SQL servers. Performance should be returning to normal soon.

  2. monitoring Jul 28, 2026, 05:51 PM UTC

    This was causing slow performance when using the application. This was also causing jobs/reports to take longer to start processing.

  3. resolved Jul 28, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2026 Civicpay - Selectron IVR system down 1h 47m CivicPay Online Payment Processing

Started Jul 17, 2026, 03:49 PM UTC· resolved Jul 17, 2026, 05:37 PM UTC

  1. monitoring Jul 17, 2026, 03:49 PM UTC

    We are monitoring an issue with IVR payments from Selectron.

  2. monitoring Jul 17, 2026, 03:59 PM UTC

    Selectron has notified us that the issue has been resolved and processing is returning to normal.

  3. resolved Jul 17, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 6, 2026 CivicPay - unable to connect to Cirrus 1h 2m CivicPay Online Payment Processing, CivicPay Online Recurring, CivicPay Backend Processing, CivicPay Online API

Started Jul 06, 2026, 03:09 PM UTC· resolved Jul 06, 2026, 04:12 PM UTC

  1. investigating Jul 06, 2026, 03:09 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 06, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 6, 2026 Publiq QPay bill site is down 4h 45m PUBLIQ Payments

Started Jul 06, 2026, 02:58 PM UTC· resolved Jul 06, 2026, 07:43 PM UTC

  1. investigating Jul 06, 2026, 02:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 06, 2026, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 06, 2026, 04:12 PM UTC

    We are continuing to monitor for any further issues.

  4. investigating Jul 06, 2026, 04:35 PM UTC

    The issue is happening again. We are continuing to investigate.

  5. monitoring Jul 06, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jul 06, 2026, 05:59 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jul 06, 2026, 07:43 PM UTC

    We have identified the root cause and have implemented a change.

Read the full incident report →

Critical June 24, 2026 Springbrook Login Problem 1h 28m Cirrus, Springbrook Enterprise Cloud, Tableau

Started Jun 24, 2026, 12:15 PM UTC· resolved Jun 24, 2026, 01:43 PM UTC

  1. investigating Jun 24, 2026, 12:15 PM UTC

    We are currently investigating an issue preventing login to Springbrook Cirrus, Enterprise and Tableau.

  2. investigating Jun 24, 2026, 01:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 24, 2026, 01:13 PM UTC

    We have identified issue and have implemented a fix. We will continue to monitor the situation.

  4. resolved Jun 24, 2026, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2026 Springbrook Cloud - reports taking a long time to move from Scheduled to Processing 42m Cirrus, Springbrook Enterprise Cloud

Started May 28, 2026, 08:02 PM UTC· resolved May 28, 2026, 08:44 PM UTC

  1. investigating May 28, 2026, 08:02 PM UTC

    We have identified an issue causing a backup in report processing.

  2. resolved May 28, 2026, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026 Springbrook Cloud - reports taking a long time to move from Scheduled to Processing 15m Cirrus, Springbrook Enterprise Cloud

Started May 27, 2026, 06:38 PM UTC· resolved May 27, 2026, 06:54 PM UTC

  1. identified May 27, 2026, 06:38 PM UTC

    We have identified an issue causing a backup in report processing.

  2. resolved May 27, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026 Springbrook Express - Printing is not available 10h 54m Springbrook Express Cloud

Started May 21, 2026, 04:45 PM UTC· resolved May 22, 2026, 03:40 AM UTC

  1. investigating May 21, 2026, 04:45 PM UTC

    The issue from yesterday is now impacting all users.

  2. identified May 21, 2026, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 21, 2026, 06:10 PM UTC

    In an effort to improve our environment, we upgraded the servers. This has uncovered an issue with the printers. This issue does not appear in our staging environment. It also did not appear in the live environment initially. We have found a fix for the issue, which will require us to migrate everyone to new servers again. We are in the process of building this out. The new servers with the fix will be available by the end of day today. We will migrate everyone overnight.

  4. resolved May 22, 2026, 03:40 AM UTC

    Server migrations have completed and testing shows that printing issues have been resolved. We will continue to monitor throughout the day tomorrow.

Read the full incident report →

Major May 20, 2026 Springbrook Express - Printing is not available for a subset of users 3h 56m Springbrook Express Cloud

Started May 20, 2026, 03:58 PM UTC· resolved May 20, 2026, 07:55 PM UTC

  1. investigating May 20, 2026, 03:58 PM UTC

    We are investigating an issue with printing in Springbrook Express impacting a subset of users. Printing is offline for these users while we troubleshoot.

  2. identified May 20, 2026, 04:59 PM UTC

    Impacted agencies will have a short downtime to implement a fix. This will occur in the next 2 hours.

  3. resolved May 20, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026 Express is unavailable 4h 47m Springbrook Enterprise Cloud

Started Apr 29, 2026, 03:25 PM UTC· resolved Apr 29, 2026, 08:13 PM UTC

  1. investigating Apr 29, 2026, 03:25 PM UTC

    Half our customers are unable to access Express currently. Our engineering team is investigating.

  2. identified Apr 29, 2026, 04:41 PM UTC

    We have a cause identified and are working to correct it.

  3. identified Apr 29, 2026, 05:43 PM UTC

    We are continuing to work on a fix.

  4. resolved Apr 29, 2026, 08:13 PM UTC

    The issue has been resolved.

Read the full incident report →

Major April 28, 2026 Springbrook Express App Server #1 Unavailable 7d 2h Springbrook Express Cloud

Started Apr 28, 2026, 07:10 PM UTC· resolved May 05, 2026, 09:45 PM UTC

  1. investigating Apr 28, 2026, 07:10 PM UTC

    We are currently investigating an issue with one of the Springbrook Express app servers. This is impacting a subset of customers who use the affectedd app server.

  2. monitoring Apr 28, 2026, 07:36 PM UTC

    A fix has been implemented, and we are continuing to investigate the root cause. We will monitor the situation closely and update as progress is made to full resolution.

  3. resolved May 05, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026 Springbrook cloud - Portal unaccessable 1h 14m Cirrus, Springbrook Enterprise Cloud

Started Mar 26, 2026, 02:30 PM UTC· resolved Mar 26, 2026, 03:44 PM UTC

  1. investigating Mar 26, 2026, 02:30 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 26, 2026, 02:32 PM UTC

    The Portal is now accessible, we are still looking to see what happened.

  3. investigating Mar 26, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 26, 2026, 03:44 PM UTC

    We are still investigating the root cause.

Read the full incident report →

Minor March 19, 2026 Springbrook Cloud - reports taking a long time to move from Scheduled to Processing 47m Cirrus, Springbrook Enterprise Cloud

Started Mar 19, 2026, 08:04 PM UTC· resolved Mar 19, 2026, 08:51 PM UTC

  1. investigating Mar 19, 2026, 08:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 19, 2026, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026 Springbrook Express - a subset of users are unable to connect to the application 2h 4m Springbrook Express Cloud

Started Mar 12, 2026, 08:14 PM UTC· resolved Mar 12, 2026, 10:18 PM UTC

  1. investigating Mar 12, 2026, 08:14 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2026, 08:23 PM UTC

    We are rebooting one of the servers in about 1 minute. This should assist in getting things running again.

  3. monitoring Mar 12, 2026, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2026, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026 Notice of Delayed ACH Payments – FedACH® Service Disruption 4h 11m CivicPay Online Payment Processing, CivicPay Online Recurring, CivicPay Backend Processing

Started Mar 03, 2026, 05:28 PM UTC· resolved Mar 03, 2026, 09:39 PM UTC

  1. monitoring Mar 03, 2026, 05:28 PM UTC

    CivicPay has been notified of an ongoing service disruption impacting FedACH® Services at the Federal Reserve. As a result, ACH transactions (including Same-Day ACH) may be delayed in processing and settlement today. According to the Federal Reserve’s service status page FedACH Services is experiencing delays associated with internal systems processing. - The FedACH Services application is currently offline while they work toward resolution. - File distribution and settlement for the first same-day ACH window are delayed. - File distribution for the first ACH window for future-dated items is also delayed. - Customers are advised not to resend origination files if acknowledgements are pending. What this means for you ACH payments submitted through Xpress Bill Pay may take longer than usual to process, post, or settle at receiving financial institutions. You may see pending ACH items that normally would have completed by now. Some ACH-related reports and acknowledgements may arrive later than expected. Federal Reserve Service Status: https://www.frbservices.org/app/status/outage.do?oId=145787

  2. resolved Mar 03, 2026, 09:39 PM UTC

    We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.

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Major March 3, 2026 Unable to sign into Springbrook v7/Enterprise 3h 17m Cirrus, Springbrook Enterprise Cloud

Started Mar 03, 2026, 01:36 PM UTC· resolved Mar 03, 2026, 04:53 PM UTC

  1. investigating Mar 03, 2026, 01:36 PM UTC

    We have confirmed an issue with signing into Springbrook v7. We are currently investigating this issue.

  2. investigating Mar 03, 2026, 02:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 03, 2026, 02:54 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 03, 2026, 03:26 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  5. resolved Mar 03, 2026, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 17, 2026 KVS Hosting Customers are Unable to Connect 4h 26m KVS Hosted

Started Feb 17, 2026, 02:22 PM UTC· resolved Feb 17, 2026, 06:48 PM UTC

  1. investigating Feb 17, 2026, 02:22 PM UTC

    KVS Hosting Customers are currently unable to connect to the hosting environment. We are currently investigating this issue.

  2. investigating Feb 17, 2026, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 17, 2026, 05:11 PM UTC

    We have identified the issue and a fix has been implemented. We are now monitoring connections to confirm the issue is resolved.

  4. resolved Feb 17, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026 Springbrook Cloud - reports taking a long time to move from Scheduled to Processing 3d 2h Cirrus, Springbrook Enterprise Cloud

Started Feb 10, 2026, 05:44 PM UTC· resolved Feb 13, 2026, 07:56 PM UTC

  1. investigating Feb 10, 2026, 05:44 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 06:51 PM UTC

    The backup is nearly cleared for reports and jobs. We are continuing to investigate the root cause of the issues this morning.

  3. monitoring Feb 10, 2026, 07:36 PM UTC

    We have found an issue with a disk on our SQL server. We are continuing to review our SQL servers for optimal disk performance and alerting.

  4. investigating Feb 10, 2026, 08:18 PM UTC

    We are currently investigating this issue.

  5. investigating Feb 10, 2026, 10:29 PM UTC

    Processing has been improving again. We are continuing to investigate.

  6. monitoring Feb 10, 2026, 11:18 PM UTC

    We have found an issue and are implementing a fix. We plan for this to be in place tomorrow morning. We will plan on watching this through the morning hours when processing is busiest.

  7. monitoring Feb 11, 2026, 05:46 PM UTC

    We are seeing extended processing times again this morning. We are taking further measures to fix the issue.

  8. investigating Feb 11, 2026, 06:20 PM UTC

    Attempts to correct the issue are not giving us the results we are looking for. We are continuing to investigate.

  9. investigating Feb 11, 2026, 07:33 PM UTC

    We are continuing to investigate this issue.

  10. identified Feb 11, 2026, 08:38 PM UTC

    The issue has been identified and a fix is being implemented.

  11. monitoring Feb 12, 2026, 07:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  12. investigating Feb 12, 2026, 04:24 PM UTC

    We are still seeing issues. We are continuing to investigate the issue.

  13. investigating Feb 12, 2026, 10:09 PM UTC

    We are planning another maintenance window for tonight, where we will be deploying a new SQL server. We believe this will have a positive impact on our performance.

  14. monitoring Feb 13, 2026, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  15. resolved Feb 13, 2026, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 5, 2026 Springbrook Express Application Errors 20m Springbrook Express Cloud

Started Feb 05, 2026, 04:00 PM UTC· resolved Feb 05, 2026, 04:21 PM UTC

  1. investigating Feb 05, 2026, 04:00 PM UTC

    We are currently investigating an availability issue with Springbrook Express related to excessive application errors.

  2. identified Feb 05, 2026, 04:03 PM UTC

    The issue has been identified.

  3. monitoring Feb 05, 2026, 04:10 PM UTC

    A fix has been implemented. Users with existing sessions will need to re-login to the application.

  4. resolved Feb 05, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026 Slow payment processing with CPO 2h 42m CivicPay Online Payment Processing

Started Jan 15, 2026, 02:18 PM UTC· resolved Jan 15, 2026, 05:00 PM UTC

  1. investigating Jan 15, 2026, 02:18 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 15, 2026, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 15, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 10, 2026 Springbrook Express - Azure Service Health 3h 13m Springbrook Express Cloud

Started Jan 10, 2026, 06:41 PM UTC· resolved Jan 10, 2026, 09:54 PM UTC

  1. monitoring Jan 10, 2026, 06:41 PM UTC

    Microsoft Azure is having service health issues. Springbrook Express is currently operational but may be impacted. We are continuing to monitor the situation.

  2. resolved Jan 10, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →