There were 8 Springbook outages since February 5, 2026 totaling 21h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Half our customers are unable to access Express currently. Our engineering team is investigating.
We have a cause identified and are working to correct it.
We are continuing to work on a fix.
The issue has been resolved.
We are currently investigating this issue.
The Portal is now accessible, we are still looking to see what happened.
We are continuing to investigate this issue.
We are still investigating the root cause.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are rebooting one of the servers in about 1 minute. This should assist in getting things running again.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
CivicPay has been notified of an ongoing service disruption impacting FedACH® Services at the Federal Reserve. As a result, ACH transactions (including Same-Day ACH) may be delayed in processing and settlement today. According to the Federal Reserve’s service status page FedACH Services is experiencing delays associated with internal systems processing. - The FedACH Services application is currently offline while they work toward resolution. - File distribution and settlement for the first same-day ACH window are delayed. - File distribution for the first ACH window for future-dated items is also delayed. - Customers are advised not to resend origination files if acknowledgements are pending. What this means for you ACH payments submitted through Xpress Bill Pay may take longer than usual to process, post, or settle at receiving financial institutions. You may see pending ACH items that normally would have completed by now. Some ACH-related reports and acknowledgements may arrive later than expected. Federal Reserve Service Status: https://www.frbservices.org/app/status/outage.do?oId=145787
We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.
We have confirmed an issue with signing into Springbrook v7. We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are currently monitoring the results.
This incident has been resolved.
KVS Hosting Customers are currently unable to connect to the hosting environment. We are currently investigating this issue.
We are continuing to investigate this issue.
We have identified the issue and a fix has been implemented. We are now monitoring connections to confirm the issue is resolved.
This incident has been resolved.
We are currently investigating an availability issue with Springbrook Express related to excessive application errors.
The issue has been identified.
A fix has been implemented. Users with existing sessions will need to re-login to the application.
This incident has been resolved.
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