Springbook incident

CivicPay - unable to connect to Cirrus

Critical Resolved View vendor source →

Springbook experienced a critical incident on July 6, 2026 affecting CivicPay Online Payment Processing and CivicPay Online Recurring and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 03:09 PM UTC
Resolved
Jul 06, 2026, 04:12 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 06, 2026, 03:09 PM UTC

Affected components

CivicPay Online Payment ProcessingCivicPay Online RecurringCivicPay Backend ProcessingCivicPay Online API

Update timeline

  1. investigating Jul 06, 2026, 03:09 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 06, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2026, 04:12 PM UTC

    This incident has been resolved.