Springbook incident

KVS Hosting Customers are Unable to Connect

Critical Resolved View vendor source →

Springbook experienced a critical incident on February 17, 2026 affecting KVS Hosted, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 02:22 PM UTC
Resolved
Feb 17, 2026, 06:48 PM UTC
Duration
4h 26m
Detected by Pingoru
Feb 17, 2026, 02:22 PM UTC

Affected components

KVS Hosted

Update timeline

  1. investigating Feb 17, 2026, 02:22 PM UTC

    KVS Hosting Customers are currently unable to connect to the hosting environment. We are currently investigating this issue.

  2. investigating Feb 17, 2026, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 17, 2026, 05:11 PM UTC

    We have identified the issue and a fix has been implemented. We are now monitoring connections to confirm the issue is resolved.

  4. resolved Feb 17, 2026, 06:48 PM UTC

    This incident has been resolved.