Springbook incident

Civicpay - Selectron IVR system down

Major Resolved View vendor source →

Springbook experienced a major incident on July 17, 2026 affecting CivicPay Online Payment Processing, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 03:49 PM UTC
Resolved
Jul 17, 2026, 05:37 PM UTC
Duration
1h 47m
Detected by Pingoru
Jul 17, 2026, 03:49 PM UTC

Affected components

CivicPay Online Payment Processing

Update timeline

  1. monitoring Jul 17, 2026, 03:49 PM UTC

    We are monitoring an issue with IVR payments from Selectron.

  2. monitoring Jul 17, 2026, 03:59 PM UTC

    Selectron has notified us that the issue has been resolved and processing is returning to normal.

  3. resolved Jul 17, 2026, 05:37 PM UTC

    This incident has been resolved.