Springbook incident

Springbrook Express - Printing is not available

Major Resolved View vendor source →

Springbook experienced a major incident on May 21, 2026 affecting Springbrook Express Cloud, lasting 10h 54m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 04:45 PM UTC
Resolved
May 22, 2026, 03:40 AM UTC
Duration
10h 54m
Detected by Pingoru
May 21, 2026, 04:45 PM UTC

Affected components

Springbrook Express Cloud

Update timeline

  1. investigating May 21, 2026, 04:45 PM UTC

    The issue from yesterday is now impacting all users.

  2. identified May 21, 2026, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 21, 2026, 06:10 PM UTC

    In an effort to improve our environment, we upgraded the servers. This has uncovered an issue with the printers. This issue does not appear in our staging environment. It also did not appear in the live environment initially. We have found a fix for the issue, which will require us to migrate everyone to new servers again. We are in the process of building this out. The new servers with the fix will be available by the end of day today. We will migrate everyone overnight.

  4. resolved May 22, 2026, 03:40 AM UTC

    Server migrations have completed and testing shows that printing issues have been resolved. We will continue to monitor throughout the day tomorrow.