Springbook incident

Slow payment processing with CPO

Minor Resolved View vendor source →

Springbook experienced a minor incident on January 15, 2026 affecting CivicPay Online Payment Processing, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 02:18 PM UTC
Resolved
Jan 15, 2026, 05:00 PM UTC
Duration
2h 42m
Detected by Pingoru
Jan 15, 2026, 02:18 PM UTC

Affected components

CivicPay Online Payment Processing

Update timeline

  1. investigating Jan 15, 2026, 02:18 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 15, 2026, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 15, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2026, 05:00 PM UTC

    This incident has been resolved.