Springbook incident

Springbrook Express - Printing is not available for a subset of users

Major Resolved View vendor source →

Springbook experienced a major incident on May 20, 2026 affecting Springbrook Express Cloud, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 03:58 PM UTC
Resolved
May 20, 2026, 07:55 PM UTC
Duration
3h 56m
Detected by Pingoru
May 20, 2026, 03:58 PM UTC

Affected components

Springbrook Express Cloud

Update timeline

  1. investigating May 20, 2026, 03:58 PM UTC

    We are investigating an issue with printing in Springbrook Express impacting a subset of users. Printing is offline for these users while we troubleshoot.

  2. identified May 20, 2026, 04:59 PM UTC

    Impacted agencies will have a short downtime to implement a fix. This will occur in the next 2 hours.

  3. resolved May 20, 2026, 07:55 PM UTC

    This incident has been resolved.