Springbook incident
Springbrook Cloud - reports taking a long time to move from Scheduled to Processing
Resolved after 3 days 2 hours, affecting Cirrus and Springbrook Enterprise Cloud, on February 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 10, 2026, 05:44 PM UTC
We are currently investigating this issue.
- investigating Feb 10, 2026, 06:51 PM UTC
The backup is nearly cleared for reports and jobs. We are continuing to investigate the root cause of the issues this morning.
- monitoring Feb 10, 2026, 07:36 PM UTC
We have found an issue with a disk on our SQL server. We are continuing to review our SQL servers for optimal disk performance and alerting.
- investigating Feb 10, 2026, 08:18 PM UTC
We are currently investigating this issue.
- investigating Feb 10, 2026, 10:29 PM UTC
Processing has been improving again. We are continuing to investigate.
- monitoring Feb 10, 2026, 11:18 PM UTC
We have found an issue and are implementing a fix. We plan for this to be in place tomorrow morning. We will plan on watching this through the morning hours when processing is busiest.
- monitoring Feb 11, 2026, 05:46 PM UTC
We are seeing extended processing times again this morning. We are taking further measures to fix the issue.
- investigating Feb 11, 2026, 06:20 PM UTC
Attempts to correct the issue are not giving us the results we are looking for. We are continuing to investigate.
- investigating Feb 11, 2026, 07:33 PM UTC
We are continuing to investigate this issue.
- identified Feb 11, 2026, 08:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 12, 2026, 07:21 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 12, 2026, 04:24 PM UTC
We are still seeing issues. We are continuing to investigate the issue.
- investigating Feb 12, 2026, 10:09 PM UTC
We are planning another maintenance window for tonight, where we will be deploying a new SQL server. We believe this will have a positive impact on our performance.
- monitoring Feb 13, 2026, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 07:56 PM UTC
This incident has been resolved.
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