Springbook Outage History

Springbook is up right now

Pingoru has recorded 50 incidents for Springbook: 29 in the last 12 months and 3 in the last 90 days.

Source: status.springbrooksoftware.com

50incidents recorded
29last 12 months
3last 90 days
12 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct6%
Pingoru began tracking Springbook in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026253 of 720 (7%)
May 20264134 of 744 (18%)
June 202612 of 720 (0%)
July 202647 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 2026235 of 580 (6%)

Incidents, newest first

Major August 20, 2025 Customers reporting performance issues 3h 10m API, Cirrus, Applicant Tracking, Springbrook Enterprise Cloud and 6 more

Started Aug 20, 2025, 01:34 PM UTC· resolved Aug 20, 2025, 04:44 PM UTC

  1. investigating Aug 20, 2025, 01:34 PM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2025, 02:28 PM UTC

    We have identified an issue with one of our backend servers. This is causing major performance issues. We are currently working to correct this issue.

  3. monitoring Aug 20, 2025, 02:34 PM UTC

    We have applied a change and are monitoring the situation. We are seeing much better performance, and jobs are starting to flow again.

  4. resolved Aug 20, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2025 CivicPay - unable to connect – CivicPay Online Payment Processing, CivicPay Online Recurring, CivicPay Backend Processing, CivicPay Online API and 1 more

Started Aug 15, 2025, 03:43 PM UTC· resolved Aug 15, 2025, 03:43 PM UTC

  1. resolved Aug 15, 2025, 03:43 PM UTC

    This morning, there was an issue with CivicPay's ability to connect to Springbrook. This issue started at about 7.15 AM Pacific and lasted until 8.30 AM Pacific. This was due to a networking issue that has been resolved.

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Major August 7, 2025 Springbrook OpenAPI time outs 1h 27m Open API

Started Aug 07, 2025, 03:44 PM UTC· resolved Aug 07, 2025, 05:11 PM UTC

  1. identified Aug 07, 2025, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 07, 2025, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2025 Some SoftRight hosting customers are unable to connect to their hosted applications 25m SoftRight Hosted

Started Jul 14, 2025, 01:09 PM UTC· resolved Jul 14, 2025, 01:34 PM UTC

  1. investigating Jul 14, 2025, 01:09 PM UTC

    We are currently working with our hosting provider investigating this issue.

  2. monitoring Jul 14, 2025, 01:20 PM UTC

    A fix has been implemented by our vendor and we're currently monitoring the issue to confirm success.

  3. resolved Jul 14, 2025, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2025 Springbrook Cloud - Enterprise 45m Springbrook Enterprise Cloud

Started Jun 18, 2025, 10:01 PM UTC· resolved Jun 18, 2025, 10:47 PM UTC

  1. investigating Jun 18, 2025, 10:01 PM UTC

    There will be some degraded performance for a few minutes while we release a critical change.

  2. resolved Jun 18, 2025, 10:47 PM UTC

    The changes have been released, and normal processing has returned.

Read the full incident report →

Notice June 18, 2025 Some Publiq ASP customers are experiencing payments issues. 56m PUBLIQ ASP Hosting

Started Jun 18, 2025, 03:22 PM UTC· resolved Jun 18, 2025, 04:19 PM UTC

  1. investigating Jun 18, 2025, 03:22 PM UTC

    We are currently investigating payments issues being reported by some Publiq ASP customers.

  2. monitoring Jun 18, 2025, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 18, 2025, 04:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Payments transactions are failing for Global Payment Gateway customers 1h 8m PUBLIQ Payments

Started Jun 12, 2025, 12:33 PM UTC· resolved Jun 12, 2025, 01:42 PM UTC

  1. investigating Jun 12, 2025, 12:33 PM UTC

    We are currently working with RedSail and engaging with Global to investigate this issue.

  2. investigating Jun 12, 2025, 12:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 12:35 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 01:17 PM UTC

    We are actively engaged with RedSail and continuing to investigate this issue.

  5. monitoring Jun 12, 2025, 01:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 12, 2025, 01:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 13, 2025 CivicPay - Oops errors throughout the application 20h 44m CivicPay Online Payment Processing, CivicPay Online API, CivicPay Administration

Started May 13, 2025, 06:04 PM UTC· resolved May 14, 2025, 02:49 PM UTC

  1. investigating May 13, 2025, 06:04 PM UTC

    This is happening for both citizens and the administrators. We are currently investigating the issue.

  2. monitoring May 13, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 13, 2025, 08:04 PM UTC

    We are planning on monitoring this until 8 AM Pacific tomorrow.

  4. resolved May 14, 2025, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2025 Springbrook Cirrus performance issues - very slow loading pages. 9h 52m Cirrus

Started May 06, 2025, 03:21 PM UTC· resolved May 07, 2025, 01:13 AM UTC

  1. investigating May 06, 2025, 03:21 PM UTC

    We are currently investigating this issue.

  2. investigating May 06, 2025, 04:08 PM UTC

    We are continuing to investigate performance issues in Cirrus.

  3. identified May 06, 2025, 04:28 PM UTC

    We have identified the issue and are working to correct it.

  4. identified May 06, 2025, 05:09 PM UTC

    We are aware of a problem in purchase orders that can have an impact throughout the system. We have a fix that is being worked on.

  5. monitoring May 06, 2025, 09:00 PM UTC

    The issue causing the slowness is currently being worked around. This evening, we will deploy a fix for the issue.

  6. resolved May 07, 2025, 01:13 AM UTC

    Hot fix deployment completed successfully

Read the full incident report →

Major May 1, 2025 PUBLIQ Payments - some payments failing 40m PUBLIQ Payments

Started May 01, 2025, 05:26 PM UTC· resolved May 01, 2025, 06:07 PM UTC

  1. identified May 01, 2025, 05:26 PM UTC

    Payments going to the payment processors Global, Elevon, and First Data are currently failing due to an upstream issue. We are aware and monitoring the situation.

  2. monitoring May 01, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2025, 06:07 PM UTC

    The provider has fixed the issue. We've confirmed it is working again.

Read the full incident report →

Critical February 18, 2025 KVS/Softright Infrastructure Outage 5h 11m SoftRight Hosted, KVS Hosted

Started Feb 18, 2025, 01:44 PM UTC· resolved Feb 18, 2025, 06:56 PM UTC

  1. investigating Feb 18, 2025, 01:44 PM UTC

    We are currently investigating an infrastructure issue that is preventing KVS and Softright user logins.

  2. investigating Feb 18, 2025, 02:51 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 18, 2025, 04:05 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 18, 2025, 05:35 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Feb 18, 2025, 06:29 PM UTC

    It has been determined that the Microsoft updates applied over the weekend caused an issue in the domain controllers managing the KVS/Softright hosted environment. Other domain controllers and environments were not affected by the monthly updates.

  6. resolved Feb 18, 2025, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2025 CivicPay Online / Bluefin Connectivity Problem 7h 33m CivicPay Online Payment Processing, CivicPay Online Recurring

Started Feb 10, 2025, 02:40 PM UTC· resolved Feb 10, 2025, 10:14 PM UTC

  1. investigating Feb 10, 2025, 02:40 PM UTC

    We are currently experiencing a DNS problem that is causing a connectivity issue with the Bluefin payment gateway. We are currently unable to process payments with Bluefin at this time.

  2. monitoring Feb 10, 2025, 02:57 PM UTC

    We have recycled our internal CivicPay Online DNS servers, and the issue has been resolved. We are continuing to monitor this and will be investigating our DNS servers for a root cause.

  3. resolved Feb 10, 2025, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 6, 2025 CivicPay Online connectivity problem with Bluefin payment gateway 42m CivicPay Online Payment Processing, CivicPay Online Recurring

Started Feb 06, 2025, 03:41 PM UTC· resolved Feb 06, 2025, 04:23 PM UTC

  1. investigating Feb 06, 2025, 03:41 PM UTC

    We are currently investigating a problem with CivicPay Online connecting to the Bluefin payment gateway. Payments are not being accepted at this time.

  2. monitoring Feb 06, 2025, 03:52 PM UTC

    CivicPay Online is now able to connect to Bluefin. We are continuing to investigate root cause and will continue to monitor the issue.

  3. resolved Feb 06, 2025, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 5, 2025 Springbrook Express availability issue 21h 16m Springbrook Express Cloud

Started Feb 05, 2025, 07:07 PM UTC· resolved Feb 06, 2025, 04:24 PM UTC

  1. investigating Feb 05, 2025, 07:07 PM UTC

    We are currently investigating an issue which is causing a service disruption for a subset of our Springbrook Express customer base.

  2. monitoring Feb 05, 2025, 08:01 PM UTC

    The impacted application server has been restarted, and we are monitoring it.

  3. resolved Feb 06, 2025, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 16, 2025 PUBLIQ SFTP Unavailable 5h 30m PUBLIQ SFTP Server

Started Jan 16, 2025, 05:16 PM UTC· resolved Jan 16, 2025, 10:47 PM UTC

  1. investigating Jan 16, 2025, 05:16 PM UTC

    The PUBLIQ SFTP server has been isolated while we are investigating an alert.

  2. investigating Jan 16, 2025, 07:36 PM UTC

    The alert was security related, and investigation shows it was a false positive. The site is available, and we are continuing to monitor.

  3. monitoring Jan 16, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2025, 10:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 16, 2025 PUBLIQ Plus (CAMA) Unavailable 5h 7m PUBLIQ Plus CAMA

Started Jan 16, 2025, 04:05 PM UTC· resolved Jan 16, 2025, 09:13 PM UTC

  1. investigating Jan 16, 2025, 04:05 PM UTC

    We are currently investigating an availability issue with PUBLIQ Plus.

  2. monitoring Jan 16, 2025, 04:36 PM UTC

    The application cluster is available again and we are continuing to monitor the availability. We are investigating for a root cause.

  3. resolved Jan 16, 2025, 09:13 PM UTC

    All systems are operating normally. No residual issues.

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Critical January 9, 2025 PUBLIQ Plus (CAMA) 4d 1h PUBLIQ Plus CAMA

Started Jan 09, 2025, 03:00 PM UTC· resolved Jan 13, 2025, 04:24 PM UTC

  1. identified Jan 09, 2025, 03:00 PM UTC

    We have identified an issue with the networking that is causing users to be unable to reach the application. We are taking steps to resolve it.

  2. identified Jan 09, 2025, 04:18 PM UTC

    We are continuing to work with providers to reestablish the service.

  3. identified Jan 09, 2025, 05:16 PM UTC

    We are continuing to work with Microsoft to reestablish the service. They have confirmed complex and inconsistent issues on their cloud hosting infrastructure and are working to correct them. We are evaluating additional recovery options in the event the issue can't be corrected in a timely manner.

  4. identified Jan 09, 2025, 07:38 PM UTC

    Microsoft is continuing to correct the issues in the hosting environment, and they are making progress. We are continuing to investigate alternative solutions should Microsoft not provide a full mitigation in a timely manner.

  5. monitoring Jan 10, 2025, 05:10 PM UTC

    Systems are currently online. We will continue to monitor closely while Microsoft continues to monitor the recovery of their network.

  6. resolved Jan 13, 2025, 04:24 PM UTC

    All systems are continuing to function normally. No problems were found this when agencies resumed work. Closing the incident.

Read the full incident report →