Springbook had 44 outages in the last 2 years totaling 232h 53m of downtime — averaging 1.8 incidents per month.
There were 44 Springbook outages since September 18, 2024 totaling 232h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating payments issues being reported by some Publiq ASP customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently working with RedSail and engaging with Global to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are actively engaged with RedSail and continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
This is happening for both citizens and the administrators. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We are planning on monitoring this until 8 AM Pacific tomorrow.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate performance issues in Cirrus.
We have identified the issue and are working to correct it.
We are aware of a problem in purchase orders that can have an impact throughout the system. We have a fix that is being worked on.
The issue causing the slowness is currently being worked around. This evening, we will deploy a fix for the issue.
Hot fix deployment completed successfully
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Payments going to the payment processors Global, Elevon, and First Data are currently failing due to an upstream issue. We are aware and monitoring the situation.
A fix has been implemented and we are monitoring the results.
The provider has fixed the issue. We've confirmed it is working again.
We are currently investigating an infrastructure issue that is preventing KVS and Softright user logins.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
It has been determined that the Microsoft updates applied over the weekend caused an issue in the domain controllers managing the KVS/Softright hosted environment. Other domain controllers and environments were not affected by the monthly updates.
This incident has been resolved.
We are currently experiencing a DNS problem that is causing a connectivity issue with the Bluefin payment gateway. We are currently unable to process payments with Bluefin at this time.
We have recycled our internal CivicPay Online DNS servers, and the issue has been resolved. We are continuing to monitor this and will be investigating our DNS servers for a root cause.
This incident has been resolved.
We are currently investigating a problem with CivicPay Online connecting to the Bluefin payment gateway. Payments are not being accepted at this time.
CivicPay Online is now able to connect to Bluefin. We are continuing to investigate root cause and will continue to monitor the issue.
This incident has been resolved.
We are currently investigating an issue which is causing a service disruption for a subset of our Springbrook Express customer base.
The impacted application server has been restarted, and we are monitoring it.
This incident has been resolved.
The PUBLIQ SFTP server has been isolated while we are investigating an alert.
The alert was security related, and investigation shows it was a false positive. The site is available, and we are continuing to monitor.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an availability issue with PUBLIQ Plus.
The application cluster is available again and we are continuing to monitor the availability. We are investigating for a root cause.
All systems are operating normally. No residual issues.
We have identified an issue with the networking that is causing users to be unable to reach the application. We are taking steps to resolve it.
We are continuing to work with providers to reestablish the service.
We are continuing to work with Microsoft to reestablish the service. They have confirmed complex and inconsistent issues on their cloud hosting infrastructure and are working to correct them. We are evaluating additional recovery options in the event the issue can't be corrected in a timely manner.
Microsoft is continuing to correct the issues in the hosting environment, and they are making progress. We are continuing to investigate alternative solutions should Microsoft not provide a full mitigation in a timely manner.
Systems are currently online. We will continue to monitor closely while Microsoft continues to monitor the recovery of their network.
All systems are continuing to function normally. No problems were found this when agencies resumed work. Closing the incident.
Hope you all have had a great holiday season. We have identified and resolved an issue with the log in date. Please check for service packs on your server and load as soon as possible. This will ensure that your transaction posting dates are correct. If you are a hosted services customer, PUBLIQ has installed the service pack. If you have questions or need assistance, please contact support at 1800-235-0762.
CivicPay payments for Springbrook Cloud customers are not posting to the application.
A fix is being implemented for this incident.
A fix has been made to the Springbrook Cloud application to resolve the CivicPay backend processing issue. There was no issue accepting or processing the payments, but there is a delay in posting the record of those payments to Springbrook Cloud ERP customers. Customers will see those payments post as that backlog is cleared.
This incident has been resolved.
We are currently investigating issues using the Springbrook Enterprise application.
We are working to revert a change from last night's service pack that should improve performance.
The rollback has been completed. We are continuing to monitor and investigate root cause.
We will continue monitoring for a while. the system has been performing well for over an hour now.
This incident has been resolved.
Please be aware that the Customer Support staff for PUBLIQ Software is located in and around the Spartanburg SC area. This area has been severely impacted by Hurricane Helene, causing power and communication outages, as well as preventing people from being able to leave their homes. We expect support phone coverage to be limited during the recovery period. Please send PUBLIQ support requests via email to [email protected].
PUBLIQ support call coverage has returned to normal.
We are investigating an issue with Springbrook Enterprise not responding.
Cirrus does not appear to be impacted at this time.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are working to resolve and issue causing errors in the Cirrus Cash Receipts module.
The issue has been identified and fixed.
This incident has been resolved.