Springbook incident

Springbrook Express - a subset of users are unable to connect to the application

Major Resolved View vendor source →

Springbook experienced a major incident on March 12, 2026 affecting Springbrook Express Cloud, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 08:14 PM UTC
Resolved
Mar 12, 2026, 10:18 PM UTC
Duration
2h 4m
Detected by Pingoru
Mar 12, 2026, 08:14 PM UTC

Affected components

Springbrook Express Cloud

Update timeline

  1. investigating Mar 12, 2026, 08:14 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2026, 08:23 PM UTC

    We are rebooting one of the servers in about 1 minute. This should assist in getting things running again.

  3. monitoring Mar 12, 2026, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2026, 10:18 PM UTC

    This incident has been resolved.