Software of Excellence EXACT incident

Issue with Payment Terminals

Resolved after 3 hours 12 minutes, affecting Claims and Payments, on August 18, 2026.

investigating Aug 18, 2026, 09:02 AM UTC

We are aware practices are experiencing issues with payment terminals and are actively investigating this.

Started
Aug 18, 2026, 09:02 AM UTC
Resolved
Aug 18, 2026, 12:14 PM UTC
Duration
3h 12m
Detected by Pingoru
Aug 18, 2026, 09:02 AM UTC

Affected components

Claims and Payments

Update timeline

  1. investigating Aug 18, 2026, 09:02 AM UTC

    We are aware practices are experiencing issues with payment terminals and are actively investigating this.

  2. resolved Aug 18, 2026, 12:14 PM UTC

    This incident has been resolved.

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