Software of Excellence EXACT incident

Issue with Online Booking

Resolved after 23 hours 6 minutes, affecting Online Booking, on September 16, 2026.

resolved Sep 17, 2026, 10:40 PM UTC

The issue affecting Online Booking 2FA confirmation codes has now been resolved. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.

Started
Sep 16, 2026, 11:34 PM UTC
Resolved
Sep 17, 2026, 10:40 PM UTC
Duration
23h 6m
Detected by Pingoru
Sep 16, 2026, 11:34 PM UTC

Affected components

Online Booking

Update timeline

  1. investigating Sep 16, 2026, 11:34 PM UTC

    We are aware of Online Booking 2FA confirmation codes not being received by patients via email or SMS, and are actively investigating.

  2. resolved Sep 17, 2026, 10:40 PM UTC

    The issue affecting Online Booking 2FA confirmation codes has now been resolved. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.

Your product runs on more than Software of Excellence EXACT

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →