Simbase Outage History

Simbase degraded · 1 active incident View live status →

Simbase had 61 outages in the last 2 years totaling 561h 45m of downtime — averaging 2.5 incidents per month.

There were 61 Simbase outages since August 22, 2025 totaling 561h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.simbase.com

Major February 6, 2026

Provisioning issue affecting BLUE and YELLOW profile SIM cards

Detected by Pingoru
Feb 06, 2026, 05:36 PM UTC
Resolved
Feb 11, 2026, 09:40 AM UTC
Duration
4d 16h
Affected: Data ConnectivityData ConnectivityCarrier ProvisioningCarrier Provisioning
Timeline · 4 updates
  1. investigating Feb 06, 2026, 05:36 PM UTC

    An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards. We are monitoring the situation closely, and will provide updates as soon as they are available. Enabling and disabling those SIM cards might fail at this time. If you are experiencing data connectivity issues, such as frequent disconnections, you may try using APN "mobiledata" instead of "simbase" as a workaround.

  2. identified Feb 09, 2026, 05:16 PM UTC

    Our partner has identified multiple issues and are working towards a permanent fix; they expect most provisioning errors to be resolved soon. We will continue monitoring the progress and will provide more updates as soon as they are available to us.

  3. monitoring Feb 10, 2026, 10:50 AM UTC

    A fix has been deployed to address the provisioning issues, and we are actively monitoring the results. If an affected SIM is enabled but unable to attach to the network, please try disabling and re-enabling it via the dashboard or API. We are continuing to investigate the degraded performance of the "simbase" APN in collaboration with our partner. As a precaution, we continue to recommend switching to the "mobiledata" APN for any SIM experiencing connectivity issues, including frequent disconnections or reduced data rates.

  4. resolved Feb 11, 2026, 09:40 AM UTC

    This incident has been resolved. The "simbase" APN is now operating as expected. If you previously switched to "mobiledata", you may revert back to "simbase" at your convenience. We welcome your feedback and encourage you to reach out if you notice anything unusual. Following further analysis, we determined that the provisioning issue affected a smaller subset of SIM cards than initially estimated. As a result, the provisioning impact has been reclassified as "partial outage".

Read the full incident report →

Notice February 3, 2026

[External] - Data Session Issues

Detected by Pingoru
Feb 03, 2026, 10:40 PM UTC
Resolved
Feb 03, 2026, 11:20 PM UTC
Duration
39m
Timeline · 4 updates
  1. investigating Feb 03, 2026, 10:40 PM UTC

    Investigating increased rate of data sessions unable to pass traffic Affected countries: XX

  2. investigating Feb 03, 2026, 10:40 PM UTC

    [2026-02-03 22:35:44] - Incident status was updated Summary: An increased rate of data sessions are failing to pass traffic. Investigation is underway.

  3. identified Feb 03, 2026, 11:00 PM UTC

    [2026-02-03 22:47:43] - Incident status was updated Summary: Data sessions are recovering and connectivity is being restored. Root cause investigation is ongoing.

  4. resolved Feb 03, 2026, 11:20 PM UTC

    [2026-02-03 23:00:23] - Incident status was updated Summary: Service has been restored to normal operations. Investigation into the root cause is ongoing.

Read the full incident report →

Major January 3, 2026

[External] - Mobile data connectivity issues

Detected by Pingoru
Jan 03, 2026, 04:00 PM UTC
Resolved
Jan 03, 2026, 05:40 PM UTC
Duration
1h 40m
Timeline · 3 updates
  1. investigating Jan 03, 2026, 04:00 PM UTC

    Data traffic disruption affecting IoT connectivity due to network fault Affected countries: NL

  2. investigating Jan 03, 2026, 04:00 PM UTC

    [2026-01-03 15:44:37] - Incident status was updated. Summary: An unexpected fault during an emergency change is causing decreased successful data traffic for some IoT customers. Engineers are actively working to resolve the issue with next update expected by 18:00 CET.

  3. resolved Jan 03, 2026, 05:40 PM UTC

    [2026-01-03 17:33:50] - Incident status was updated. Summary: The incident has been fully mitigated and is now closed.

Read the full incident report →

Minor December 15, 2025

[External] - APN Connection Request Issues

Detected by Pingoru
Dec 15, 2025, 04:00 PM UTC
Resolved
Dec 16, 2025, 04:05 PM UTC
Duration
1d
Timeline · 4 updates
  1. investigating Dec 15, 2025, 04:00 PM UTC

    New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue. Affected countries: NL

  2. investigating Dec 15, 2025, 04:00 PM UTC

    [2025-12-15 15:52:09] - Incident status was updated to "investigating". Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.

  3. monitoring Dec 15, 2025, 04:20 PM UTC

    [2025-12-15 16:14:18] - Incident status was updated to "monitoring". Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.

  4. resolved Dec 16, 2025, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 11, 2025

[External] - 3G Network Signaling Issue

Detected by Pingoru
Dec 11, 2025, 02:00 PM UTC
Resolved
Dec 11, 2025, 02:11 PM UTC
Duration
11m
Timeline · 3 updates
  1. investigating Dec 11, 2025, 02:00 PM UTC

    A 3G signaling outage is currently under investigation, potentially affecting mobile connectivity services. Affected countries: XX

  2. investigating Dec 11, 2025, 02:00 PM UTC

    [2025-12-11 13:46:03] - Incident status was updated to "investigating". Summary: An investigation is currently underway regarding a reported issue affecting mobile network services.

  3. resolved Dec 11, 2025, 02:11 PM UTC

    We concluded that this issue does not affect any of our SIM profiles.

Read the full incident report →

Notice December 10, 2025

[External] - Internet Connectivity Issues for Mobile Devices

Detected by Pingoru
Dec 10, 2025, 10:00 AM UTC
Resolved
Dec 10, 2025, 12:40 PM UTC
Duration
2h 39m
Timeline · 4 updates
  1. identified Dec 10, 2025, 10:00 AM UTC

    An upstream internet feed problem is causing data session failures and poor device performance. The issue is being investigated. Affected countries: XX

  2. identified Dec 10, 2025, 10:00 AM UTC

    [2025-12-10 09:41:55] - Incident status was updated to "identified". Summary: An upstream internet feed issue has been detected, potentially causing data session failures or poor device performance. The provider is investigating a firewall problem.

  3. monitoring Dec 10, 2025, 10:20 AM UTC

    [2025-12-10 10:05:13] - Incident status was updated to "monitoring". Summary: The provider reports that sessions are stabilizing and their internet provider has confirmed firewall stabilization. They will continue monitoring for any issues.

  4. resolved Dec 10, 2025, 12:40 PM UTC

    [2025-12-10 12:24:13] - Incident status was updated to "resolved". Summary: Firewalls are now stable. Awaiting post-incident review from upstream provider.

Read the full incident report →

Minor December 7, 2025

[External] - Data Service Degradation on Green SIM Profile

Detected by Pingoru
Dec 07, 2025, 05:20 PM UTC
Resolved
Dec 08, 2025, 04:40 AM UTC
Duration
11h 19m
Timeline · 4 updates
  1. investigating Dec 07, 2025, 05:20 PM UTC

    Widespread service degradation reported on a roaming partner network. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected. Affected countries: XX

  2. investigating Dec 07, 2025, 05:20 PM UTC

    [2025-12-07 17:09:23] - Incident status was updated to "investigating". Summary: A roaming partner is experiencing widespread service degradation on their network. New data sessions may be affected, but existing sessions remain unaffected. The issue is being investigated and work is underway to resolve it. Updates will be provided as the situation progresses.

  3. monitoring Dec 07, 2025, 08:01 PM UTC

    [2025-12-07 19:51:32] - Incident status was updated to "monitoring". Summary: A roaming partner has reported that a service degradation affecting data session establishment is now in recovery. The situation is being monitored for improvements.

  4. resolved Dec 08, 2025, 04:40 AM UTC

    [2025-12-08 04:38:51] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. The roaming partner has addressed the issue. Services are being monitored for any further developments.

Read the full incident report →

Minor November 28, 2025

[External] - Data Service Degradation for New Connections

Detected by Pingoru
Nov 28, 2025, 02:40 AM UTC
Resolved
Nov 28, 2025, 09:00 AM UTC
Duration
6h 20m
Timeline · 5 updates
  1. investigating Nov 28, 2025, 02:40 AM UTC

    A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may encounter issues with new connections. Affected countries: XX

  2. investigating Nov 28, 2025, 02:40 AM UTC

    [2025-11-28 02:33:59] - Incident status was updated to "investigating". Summary: A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may experience issues with new connections. The provider is working to resolve the issue and will provide updates.

  3. investigating Nov 28, 2025, 05:00 AM UTC

    [2025-11-28 04:54:13] - Incident status was updated to "investigating". Summary: A data service degradation is currently under investigation. The issue primarily affects new network connections, while existing sessions remain unaffected. Technical teams are working to restore full service.

  4. identified Nov 28, 2025, 08:00 AM UTC

    [2025-11-28 07:55:11] - Incident status was updated to "identified". Summary: A data service degradation affecting new network interactions is being experienced. Existing sessions are unaffected, but devices may have issues with new connections. The service is currently in recovery, with completion expected soon.

  5. resolved Nov 28, 2025, 09:00 AM UTC

    [2025-11-28 08:57:27] - Incident status was updated to "resolved". Summary: A data service degradation affecting new network interactions has been resolved. The issue primarily impacted new connections, while existing sessions remained unaffected. Service has fully recovered and performance is being monitored.

Read the full incident report →

Notice November 27, 2025

[External] - Authentication Issues Affecting Mobile Data Connectivity

Detected by Pingoru
Nov 27, 2025, 10:00 PM UTC
Resolved
Nov 28, 2025, 07:20 AM UTC
Duration
9h 20m
Timeline · 4 updates
  1. investigating Nov 27, 2025, 10:00 PM UTC

    Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability. Affected countries: NL

  2. investigating Nov 27, 2025, 10:00 PM UTC

    [2025-11-27 21:53:58] - Incident status was updated to "investigating". Summary: Authentication issues affecting certain APNs have been identified since 3:45 PM. The team is monitoring and working to maintain service stability. Updates will be provided if IoT-related issues occur.

  3. monitoring Nov 28, 2025, 07:20 AM UTC

    [2025-11-28 07:07:10] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

  4. resolved Nov 28, 2025, 07:20 AM UTC

    [2025-11-28 07:09:00] - Incident status was updated to "resolved". Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.

Read the full incident report →

Major November 25, 2025

[External] - 2G Network Outage in Northern Region

Detected by Pingoru
Nov 25, 2025, 12:00 PM UTC
Resolved
Nov 25, 2025, 03:20 PM UTC
Duration
3h 19m
Timeline · 4 updates
  1. investigating Nov 25, 2025, 12:00 PM UTC

    A partial disruption of the 2G mobile access network is affecting connectivity in the northern part of a European country. The issue is under investigation. Affected countries: NL

  2. investigating Nov 25, 2025, 12:00 PM UTC

    [2025-11-25 11:55:20] - Incident status was updated to "investigating". Summary: A mobile network provider is experiencing a 2G network outage in the northern region of the Netherlands. The issue began this morning and is currently under investigation. Further updates are expected.

  3. monitoring Nov 25, 2025, 01:40 PM UTC

    [2025-11-25 13:21:53] - Incident status was updated to "monitoring". Summary: A network component experienced a connection loss due to a patch-related issue. The problem has been resolved and service is being restored.

  4. resolved Nov 25, 2025, 03:20 PM UTC

    [2025-11-25 15:02:39] - Incident status was updated to "resolved". Summary: The provider has confirmed that the previously reported disturbance has been resolved.

Read the full incident report →

Major November 18, 2025

[External] - Mobile data performance issues in the UK

Detected by Pingoru
Nov 18, 2025, 02:00 PM UTC
Resolved
Nov 18, 2025, 03:40 PM UTC
Duration
1h 39m
Timeline · 7 updates
  1. investigating Nov 18, 2025, 02:00 PM UTC

    Performance degradation affecting mobile data services for IoT devices in the United Kingdom. The issue is being investigated by the local network provider. Affected countries: GB

  2. investigating Nov 18, 2025, 02:00 PM UTC

    [2025-11-18 13:26:37] - Incident status was updated to "investigating". Summary: A roaming partner in the UK is experiencing performance issues. The issue is under investigation and further updates are expected.

  3. investigating Nov 18, 2025, 02:20 PM UTC

    [2025-11-18 14:07:38] - Incident status was updated to "investigating". Summary: An external internet issue is impacting roaming infrastructure. The provider is currently investigating the problem.

  4. identified Nov 18, 2025, 03:00 PM UTC

    [2025-11-18 14:30:57] - Incident status was updated to "identified". Summary: The provider reports seeing recovery in their network. They will continue to monitor the situation.

  5. monitoring Nov 18, 2025, 03:00 PM UTC

    [2025-11-18 14:37:47] - Incident status was updated to "monitoring". Summary: The network provider has identified the issue and is working on a fix. Some customers are reporting service recovery.

  6. monitoring Nov 18, 2025, 03:40 PM UTC

    [2025-11-18 15:27:40] - Incident status was updated to "monitoring". Summary: A network provider reported that roaming infrastructure was impacted due to link issues with a partner carrier. The problem has been resolved, roaming traffic restored, and business checks are now positive.

  7. resolved Nov 18, 2025, 03:40 PM UTC

    [2025-11-18 15:27:49] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

Read the full incident report →

Minor November 18, 2025

[External] - Mobile Network Connectivity Issue in UK

Detected by Pingoru
Nov 18, 2025, 01:21 PM UTC
Resolved
Nov 18, 2025, 03:20 PM UTC
Duration
1h 59m
Timeline · 4 updates
  1. investigating Nov 18, 2025, 01:21 PM UTC

    A connectivity issue is affecting mobile network services in the UK. Devices may experience difficulties registering on the network and could face unstable data or SMS services. The issue appears to be isolated to one specific carrier, while other UK networks are operating normally. Affected countries: GB

  2. investigating Nov 18, 2025, 01:21 PM UTC

    [2025-11-18 13:06:16] - Incident status was updated to "investigating". Summary: An issue is affecting connectivity on a UK network. Devices attempting to roam on this network may experience registration problems, unstable data, or SMS service issues. Other UK networks are operating normally. Network partners are investigating the problem, and updates will be provided when available.

  3. monitoring Nov 18, 2025, 02:20 PM UTC

    [2025-11-18 14:09:32] - Incident status was updated to "monitoring". Summary: The root cause of the connectivity issue has been identified and a fix has been deployed. Devices are now successfully registering and data/SMS traffic is resuming. The situation will continue to be monitored to ensure network stability.

  4. resolved Nov 18, 2025, 03:20 PM UTC

    [2025-11-18 15:13:20] - Incident status was updated to "resolved". Summary: The reported issue has been confirmed as resolved.

Read the full incident report →

Minor November 18, 2025

[External] - Mobile Network Service Degradation in UK

Detected by Pingoru
Nov 18, 2025, 01:01 PM UTC
Resolved
Nov 18, 2025, 03:20 PM UTC
Duration
2h 19m
Timeline · 5 updates
  1. investigating Nov 18, 2025, 01:01 PM UTC

    A service degradation is affecting mobile network connectivity in the United Kingdom. Devices attempting to connect to the affected network may experience issues. Affected countries: GB

  2. investigating Nov 18, 2025, 01:01 PM UTC

    [2025-11-18 13:00:03] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting connectivity on a UK network. Devices attempting to connect may experience issues. Further updates are expected soon.

  3. identified Nov 18, 2025, 02:02 PM UTC

    [2025-11-18 13:36:30] - Incident status was updated to "identified". Summary: A network routing issue has been confirmed with a UK roaming partner. As a temporary mitigation, access to the affected network has been blocked, allowing devices to connect to other functioning networks in the UK. The issue is being monitored and updates will be provided as available.

  4. monitoring Nov 18, 2025, 03:00 PM UTC

    [2025-11-18 14:44:24] - Incident status was updated to "monitoring". Summary: Latest tests show successful results and the network block has been lifted. Traffic recovery is being observed. The situation will continue to be monitored to ensure full service restoration, with further updates to follow as recovery progresses.

  5. resolved Nov 18, 2025, 03:20 PM UTC

    [2025-11-18 15:15:50] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved and all services are now fully operational.

Read the full incident report →

Minor November 18, 2025

Intermittent failures impacting store, SIM operations

Detected by Pingoru
Nov 18, 2025, 12:32 PM UTC
Resolved
Nov 18, 2025, 05:32 PM UTC
Duration
5h
Affected: SMS MessagingSMS MessagingCarrier ProvisioningAPIDashboardStore
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:32 PM UTC

    Some of our operations are being impacted by a widespread CloudFlare outage. Provisioning operations (enabling/disabling SIM cards) and sending SMS messages for ⚫ BLACK and 🟢 GREEN profile SIM cards might sporadically fail at this time. Diagnostics might sporadically show the message: "We have detected provisioning irregularities with this SIM. Please open a support ticket". You can ignore this message while this incident is ongoing. The Store and this status page might also be intermittently unavailable during this outage. You can monitor https://www.cloudflarestatus.com/ for more information.

  2. monitoring Nov 18, 2025, 03:53 PM UTC

    According to our instrumentation, all impacted services have fully recovered; most notably, provisioning and SMS operations of ⚫ BLACK and 🟢 GREEN profile SIM cards are back to normal. CloudFlare reports a fix has been deployed and they are actively mitigating the remaining issues. We continue to monitor the situation for further developments.

  3. resolved Nov 18, 2025, 05:32 PM UTC

    We are resolving this incident as service is stable and Cloudflare reports full recovery on their end is underway.

Read the full incident report →

Notice November 18, 2025

[External] - Roaming Issues in the UK

Detected by Pingoru
Nov 18, 2025, 12:20 PM UTC
Resolved
Nov 18, 2025, 04:00 PM UTC
Duration
3h 39m
Timeline · 5 updates
  1. identified Nov 18, 2025, 12:20 PM UTC

    A roaming partner in the UK is experiencing connectivity problems, affecting mobile services. The issue has been escalated and is under investigation. Affected countries: GB

  2. identified Nov 18, 2025, 12:20 PM UTC

    [2025-11-18 11:00:06] - Incident status was updated to "identified". Summary: A provider is experiencing issues with their UK roaming partner. They have raised a ticket to address the problem.

  3. investigating Nov 18, 2025, 12:20 PM UTC

    [2025-11-18 11:30:06] - Incident status was updated to "investigating". Summary: The issue has been escalated to the relevant roaming partner. An update is pending from them regarding the ongoing incident.

  4. monitoring Nov 18, 2025, 02:40 PM UTC

    [2025-11-18 14:25:13] - Incident status was updated to "monitoring". Summary: A fix has been implemented and service is in the process of being restored. The situation will continue to be monitored.

  5. resolved Nov 18, 2025, 04:00 PM UTC

    [2025-11-18 15:26:51] - Incident status was updated to "resolved". Summary: The provider has confirmed that the issue has been resolved and service has fully recovered.

Read the full incident report →

Notice November 15, 2025

[External] - Mobile Network Disruption in Germany

Detected by Pingoru
Nov 15, 2025, 02:20 AM UTC
Resolved
Nov 15, 2025, 08:41 PM UTC
Duration
18h 20m
Timeline · 4 updates
  1. investigating Nov 15, 2025, 02:20 AM UTC

    Intermittent wireless service reported in Frankfurt area. Investigation ongoing. Affected countries: DE

  2. investigating Nov 15, 2025, 02:20 AM UTC

    [2025-11-15 02:13:13] - Incident status was updated to "investigating". Summary: An investigation is currently underway regarding a reported issue.

  3. monitoring Nov 15, 2025, 03:00 AM UTC

    [2025-11-15 02:52:41] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

  4. resolved Nov 15, 2025, 08:41 PM UTC

    [2025-11-15 20:33:05] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

Read the full incident report →

Notice November 12, 2025

[External] - Mobile Network Signaling Issues

Detected by Pingoru
Nov 12, 2025, 12:20 PM UTC
Resolved
Nov 17, 2025, 11:40 AM UTC
Duration
4d 23h
Timeline · 4 updates
  1. investigating Nov 12, 2025, 12:20 PM UTC

    Signaling traffic decline observed, potentially affecting connectivity for Blue SIM profile in the Netherlands. This may impact mobile data and voice services. Affected countries: NL

  2. investigating Nov 12, 2025, 12:20 PM UTC

    [2025-11-12 12:12:56] - Incident status was updated to "investigating". Summary: A decline in signalling traffic has been observed, causing call setup and SMS failures. The issue is being investigated as a priority.

  3. monitoring Nov 12, 2025, 12:40 PM UTC

    [2025-11-12 12:23:35] - Incident status was updated to "monitoring". Summary: Signalling levels are recovering to normal. Monitoring continues as the root cause is investigated.

  4. resolved Nov 17, 2025, 11:40 AM UTC

    [2025-11-17 11:33:02] - Incident status was updated to "resolved". Summary: The reported incident has been resolved with no further issues observed.

Read the full incident report →

Minor November 10, 2025

[External] - CAT-M Connectivity Issues in the US

Detected by Pingoru
Nov 10, 2025, 10:40 PM UTC
Resolved
Nov 12, 2025, 07:36 AM UTC
Duration
1d 8h
Timeline · 3 updates
  1. investigating Nov 10, 2025, 10:40 PM UTC

    Abnormal behavior detected on CAT-M networks affecting roaming connectivity. This may cause temporary access issues to CAT-M networks for IoT devices. Affected countries: US

  2. investigating Nov 10, 2025, 10:40 PM UTC

    [2025-11-10 22:24:30] - Incident status was updated to "investigating". Summary: An issue has been identified affecting certain SIMs roaming on two major CAT-M networks in the United States. This may cause temporary access problems. The provider is actively investigating and working to restore normal service.

  3. resolved Nov 12, 2025, 07:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2025

[External] - Connectivity Degradation in US

Detected by Pingoru
Nov 07, 2025, 07:20 PM UTC
Resolved
Nov 08, 2025, 07:33 AM UTC
Duration
12h 12m
Timeline · 4 updates
  1. investigating Nov 07, 2025, 07:20 PM UTC

    Investigating reports of degraded data performance and intermittent connectivity affecting mobile connections in the United States. Issues include high packet loss and reduced throughput. Connections remain active but struggle with reliable data transfer. Affected countries: US

  2. investigating Nov 07, 2025, 07:20 PM UTC

    [2025-11-07 19:08:42] - Incident status was updated to "investigating". Summary: An investigation is underway regarding degraded data performance and intermittent connectivity issues affecting devices in the US. The problem is characterized by high packet loss and reduced throughput. While connections typically remain active, reliable data transfer is impacted. The issue has been escalated and efforts are ongoing to identify and resolve the problem.

  3. identified Nov 07, 2025, 09:40 PM UTC

    [2025-11-07 21:38:11] - Incident status was updated to "identified". Summary: The provider has identified the issue and is actively working on resolving it.

  4. resolved Nov 08, 2025, 07:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

[External] - Mobile Network Degradation in Tanzania

Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC
Resolved
Nov 04, 2025, 08:08 AM UTC
Duration
5d 16h
Timeline · 4 updates
  1. investigating Oct 29, 2025, 04:00 PM UTC

    Service degradation reported affecting multiple mobile networks in Tanzania. Devices may experience connectivity issues when attempting to connect to affected networks. Alternative networks are operating normally. Affected countries: TZ

  2. investigating Oct 29, 2025, 04:00 PM UTC

    [2025-10-29 15:47:56] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting two specific networks. Devices attempting to connect to these networks may experience issues. Other networks are operating normally.

  3. identified Oct 31, 2025, 11:20 AM UTC

    [2025-10-31 11:20:11] - Incident status was updated to "identified". Summary: A country-wide network shutdown in Tanzania is ongoing, affecting multiple mobile operators. Devices may experience complete loss of connectivity or degraded service. The situation is being monitored closely, and updates will be provided when available.

  4. resolved Nov 04, 2025, 08:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

[External] - Service Degradation Affecting Green SIM Profile

Detected by Pingoru
Oct 20, 2025, 04:20 PM UTC
Resolved
Oct 20, 2025, 09:20 PM UTC
Duration
4h 59m
Timeline · 3 updates
  1. investigating Oct 20, 2025, 04:20 PM UTC

    A global network service degradation is causing connectivity issues for devices using the Green SIM profile. New data sessions may be difficult to establish, while existing sessions remain unaffected. The issue is being investigated and traffic rerouting is in progress. Affected countries: AL, AD, AT, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IS, IE, IT, LV, LI, LT, LU, MT, MC, ME, NL, MK, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, GB, VA

  2. investigating Oct 20, 2025, 04:20 PM UTC

    [2025-10-20 16:15:28] - Incident status was updated to "investigating". Summary: A global network service degradation is causing connectivity issues for some devices in Europe. New data sessions may be affected, while existing sessions remain stable. The issue is under investigation, and efforts are underway to reroute traffic and resolve the problem.

  3. resolved Oct 20, 2025, 09:20 PM UTC

    [2025-10-20 21:14:20] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.

Read the full incident report →

Notice October 20, 2025

Support tickets delays

Detected by Pingoru
Oct 20, 2025, 12:40 PM UTC
Resolved
Oct 21, 2025, 01:09 PM UTC
Duration
1d
Timeline · 2 updates
  1. identified Oct 20, 2025, 12:40 PM UTC

    Due to a widespread external service disruption, our help desk is currently unable to process incoming requests. We appreciate your patience as this issue is being resolved. It may take some time before we can review your tickets, as our service provider is working diligently to clear their backlog.

  2. resolved Oct 21, 2025, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 10, 2025

[External] - Mobile Network Disruption in Chicago

Detected by Pingoru
Oct 10, 2025, 10:20 PM UTC
Resolved
Oct 11, 2025, 02:20 PM UTC
Duration
15h 59m
Timeline · 4 updates
  1. investigating Oct 10, 2025, 10:20 PM UTC

    Intermittent wireless service reported in Chicago area. Investigation ongoing. Affected countries: US

  2. investigating Oct 10, 2025, 10:20 PM UTC

    [2025-10-10 22:18:20] - Incident status was updated to "investigating". Summary: An investigation is currently underway regarding a reported issue.

  3. monitoring Oct 11, 2025, 03:40 AM UTC

    [2025-10-11 03:26:14] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

  4. resolved Oct 11, 2025, 02:20 PM UTC

    [2025-10-11 14:11:15] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

Read the full incident report →