Simbase Outage History

[2026-05-22 03:01:12] - Incident status was updated. Summary: Investigation is underway for service congestion causing performance issues. Further updates to follow.

[2026-05-17 15:30:00] - Incident status was updated. Summary: Data session establishment has been degraded and is currently under investigation.

[2026-05-14 18:02:13] - Incident status was updated. Summary: Connectivity issues are being investigated affecting devices on the mobile network in Poland. Customers may experience intermittent connectivity or service degradation. The team is actively working to identify the root cause and restore normal service.

We are currently seeing intermittent service issues affecting Blue and Yellow Profile SIMs. We are actively working with our upstream providers to deploy additional measures and restore the stability of our service.

We are continuing to investigate this issue.

Supplier experiencing intermittent service issues due to increased load on their infrastructure. Affected countries: XX

Our systems have identified a potential issue for Black, Green and Red Profile SIM cards. Our engineers are actively investigating the situation to resolve it quickly.

Supplier experiencing elevated system load causing rate limiting in provisioning operations. No failed jobs reported. Affected countries: XX

[2026-05-06 11:30:13] - Incident status was updated. Summary: Elevated system load has triggered automatic rate limiting at provisioning job start time. No jobs are stuck or failed. An unresolved underlying factor contributing to the slowdown is currently under investigation.

Investigation underway for a drop in data sessions. Further updates to follow.

The issue has been identified, and our team is actively working to restore full service. Customers should begin to observe service recovery as we continue to implement a fix.

[2026-03-31 09:35:19] - Incident status was updated. Summary: Investigation is currently underway to determine the cause and scope of the incident.

[2026-03-25 09:35:11] - Incident status was updated. Summary: Investigation ongoing for signalling degradation issue causing some devices to require multiple connection attempts. Team working to identify root cause and mitigate impact.

Severe data service degradation detected in Belgium on local network. Issue is limited to Belgium only and does not affect international roaming. Affected countries: BE

[2026-03-16 13:10:35] - Incident status was updated. Summary: Severe data service degradation observed in Belgium on a local network. The operator is aware and actively working on resolution. Impact is limited to Belgium only and does not affect international roaming.

Investigating roaming connectivity degradation affecting diameter signaling Affected countries: XX

[2026-03-15 14:00:52] - Incident status was updated. Summary: An incident is currently under investigation.

This incident was automatically opened by one of our monitoring systems as a precautionary measure. After a thorough investigation, we have confirmed that all roaming connectivity and diameter signaling are operating normally. No customer impact was identified. We are closing this incident as resolved.

Data roaming services blocked for all inbound roamers due to regulatory instruction from local authorities. Affected countries: KW

[2026-03-09 11:33:06] - Incident status was updated. Summary: Data roaming services for inbound roamers in Kuwait have been blocked by local authorities with immediate effect. The situation is being monitored and updates will be provided once services are restored.

[2026-02-20 12:01:02] - Incident status was updated Summary: Investigation underway for a drop in data sessions. Further updates to follow.

An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards. We are monitoring the situation closely, and will provide updates as soon as they are available. Enabling and disabling those SIM cards might fail at this time. If you are experiencing data connectivity issues, such as frequent disconnections, you may try using APN "mobiledata" instead of "simbase" as a workaround.

Investigating increased rate of data sessions unable to pass traffic Affected countries: XX

[2026-02-03 22:35:44] - Incident status was updated Summary: An increased rate of data sessions are failing to pass traffic. Investigation is underway.

Data traffic disruption affecting IoT connectivity due to network fault Affected countries: NL

[2026-01-03 15:44:37] - Incident status was updated. Summary: An unexpected fault during an emergency change is causing decreased successful data traffic for some IoT customers. Engineers are actively working to resolve the issue with next update expected by 18:00 CET.

New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue. Affected countries: NL

[2025-12-15 15:52:09] - Incident status was updated to "investigating". Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.

A 3G signaling outage is currently under investigation, potentially affecting mobile connectivity services. Affected countries: XX

[2025-12-11 13:46:03] - Incident status was updated to "investigating". Summary: An investigation is currently underway regarding a reported issue affecting mobile network services.