Simbase incident

Accounting system migration issues

Minor Resolved View vendor source →

Simbase experienced a minor incident on May 6, 2026 affecting Dashboard and Store, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 06:38 PM UTC
Resolved
May 06, 2026, 06:54 PM UTC
Duration
15m
Detected by Pingoru
May 06, 2026, 06:38 PM UTC

Affected components

DashboardStore

Update timeline

  1. identified May 06, 2026, 06:38 PM UTC

    We are extending the maintenance window for the migration of our accounting and billing system to a new provider. We are working through a technical issue and will provide an update shortly. SIM connectivity is not affected.

  2. resolved May 06, 2026, 06:54 PM UTC

    This incident has been resolved.

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