Simbase Outage History

Simbase degraded · 1 active incident View live status →

Simbase had 61 outages in the last 2 years totaling 185h 9m of downtime — averaging 2.5 incidents per month.

There were 61 Simbase outages since August 22, 2025 totaling 185h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.simbase.com

Minor October 10, 2025

[External] - Mobile Network Degradation in Mexico

Detected by Pingoru
Oct 10, 2025, 08:40 PM UTC
Resolved
Oct 11, 2025, 07:40 AM UTC
Duration
10h 59m
Timeline · 5 updates
  1. investigating Oct 10, 2025, 08:40 PM UTC

    Service degradation affecting mobile network in Mexico. Users may experience connection failures and data transmission issues. Affected countries: MX

  2. investigating Oct 10, 2025, 08:40 PM UTC

    [2025-10-10 20:38:55] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting a network in Mexico. Customers may experience connection issues when trying to register or transmit data on this network.

  3. identified Oct 10, 2025, 09:00 PM UTC

    [2025-10-10 20:50:14] - Incident status was updated to "identified". Summary: An issue affecting connectivity on one network in Mexico has been identified. Many SIMs are successfully connecting to alternative networks. The provider is investigating the cause and expected resolution time. Further updates will be provided when available.

  4. monitoring Oct 11, 2025, 06:40 AM UTC

    [2025-10-11 06:25:46] - Incident status was updated to "monitoring". Summary: Service on a network in Mexico has been restored. Many devices are now successfully connected and operating normally. Final monitoring and validation tests are being performed to ensure full stability before closing the incident.

  5. resolved Oct 11, 2025, 07:40 AM UTC

    [2025-10-11 07:35:33] - Incident status was updated to "resolved". Summary: The incident affecting network services in Mexico has been resolved. Connectivity has been fully restored and is now operating at normal levels.

Read the full incident report →

Minor October 9, 2025

[External] - Data Service Degradation on Black SIM Profile

Detected by Pingoru
Oct 09, 2025, 09:00 PM UTC
Resolved
Oct 10, 2025, 12:40 AM UTC
Duration
3h 39m
Timeline · 3 updates
  1. monitoring Oct 09, 2025, 09:00 PM UTC

    A service degradation affected new network interactions on a specific SIM profile. While existing sessions were unaffected, devices may have encountered issues with new connections. The issue is recovering with redundant nodes in place, and system stability is being monitored. Affected countries: XX

  2. monitoring Oct 09, 2025, 09:00 PM UTC

    [2025-10-09 20:58:59] - Incident status was updated to "monitoring". Summary: A service degradation affected new network connections for certain devices. Redundant systems have helped recover traffic, and the situation is improving. Existing sessions were not impacted. Monitoring continues as full recovery is expected soon.

  3. resolved Oct 10, 2025, 12:40 AM UTC

    [2025-10-10 00:21:10] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.

Read the full incident report →

Major October 9, 2025

[External] - Mobile Data Connectivity Issues

Detected by Pingoru
Oct 09, 2025, 07:40 PM UTC
Resolved
Oct 10, 2025, 07:57 AM UTC
Duration
12h 17m
Affected: Data Connectivity
Timeline · 3 updates
  1. investigating Oct 09, 2025, 07:40 PM UTC

    Investigating intermittent data sessions affecting a subset of devices. Impacted devices may experience shorter session durations and occasional disconnections. Affected countries: XX

  2. investigating Oct 09, 2025, 07:40 PM UTC

    [2025-10-09 19:31:28] - Incident status was updated to "investigating". Summary: An investigation is underway regarding connectivity issues affecting a subset of devices. Impacted devices may experience brief sessions and intermittent disconnections. The team is working with partners to determine the root cause.

  3. resolved Oct 10, 2025, 07:57 AM UTC

    Our partner reports service has been restored.

Read the full incident report →

Notice October 2, 2025

[External] - Event processing system disruption

Detected by Pingoru
Oct 02, 2025, 09:00 AM UTC
Resolved
Oct 02, 2025, 09:20 PM UTC
Duration
12h 19m
Timeline · 4 updates
  1. investigating Oct 02, 2025, 09:00 AM UTC

    Investigating an incident affecting data sessions and SIM card events. This may impact mobile connectivity services. Affected countries: XX

  2. investigating Oct 02, 2025, 09:00 AM UTC

    [2025-10-02 08:48:58] - Incident status was updated to "investigating". Summary: An ongoing investigation is underway for an incident affecting data sessions, SIM card events, and some API functionality.

  3. identified Oct 02, 2025, 10:03 AM UTC

    [2025-10-02 10:02:32] - Incident status was updated to "identified". Summary: The provider is continuing to work on resolving the ongoing incident.

  4. resolved Oct 02, 2025, 09:20 PM UTC

    [2025-10-02 21:05:01] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

Read the full incident report →

Notice September 9, 2025

[External] - Degraded roaming performance

Detected by Pingoru
Sep 09, 2025, 06:40 PM UTC
Resolved
Sep 09, 2025, 07:00 PM UTC
Duration
20m
Timeline · 3 updates
  1. investigating Sep 09, 2025, 06:40 PM UTC

    Potential roaming performance degradation affecting mobile network in the Netherlands. No confirmed impact on IoT connectivity yet, but situation is being monitored. Affected countries: NL

  2. investigating Sep 09, 2025, 06:40 PM UTC

    [2025-09-09 18:25:17] - Incident status was updated to "investigating". Summary: A provider reports degraded roaming performance affecting some customers. Currently, no impact on IoT customers has been observed, and no incidents have been reported. The situation is being monitored closely, and updates will be provided if any IoT-related issues are detected.

  3. resolved Sep 09, 2025, 07:00 PM UTC

    [2025-09-09 18:58:08] - Incident status was updated to "resolved". Summary: The root cause of the incident has been identified as a signaling storm triggered by MVNO activities. Roaming traffic has been restored and the issue is now resolved. Initial assessments indicate no impact on IoT customers.

Read the full incident report →

Minor September 8, 2025

Data Connectivity issues with BLACK profile SIM cards

Detected by Pingoru
Sep 08, 2025, 12:42 PM UTC
Resolved
Sep 08, 2025, 03:47 PM UTC
Duration
3h 5m
Affected: Data ConnectivitySMS MessagingVoice
Timeline · 3 updates
  1. investigating Sep 08, 2025, 12:42 PM UTC

    An investigation is underway regarding issues affecting Mobile Data services. More information will be provided as it becomes available. Connectivity issues have currently been reported in the US for BLACK profile SIM cards.

  2. monitoring Sep 08, 2025, 01:23 PM UTC

    We're noticing improvements in the number of data sessions initiated. We continue to monitor the situation closely and will provide more updates as soon as they become available.

  3. resolved Sep 08, 2025, 03:47 PM UTC

    Service appears to have fully recovered. We will continue to monitor the situation in the following hours.

Read the full incident report →

Notice September 4, 2025

[External] - Programmable Wireless loss of connectivity in Europe

Detected by Pingoru
Sep 04, 2025, 06:40 PM UTC
Resolved
Sep 04, 2025, 08:40 PM UTC
Duration
2h
Timeline · 5 updates
  1. investigating Sep 04, 2025, 06:40 PM UTC

    Investigating loss of mobile connectivity in Europe Affected countries: XX

  2. investigating Sep 04, 2025, 06:40 PM UTC

    [2025-09-04 18:37:15] - Incident status was updated to "investigating". Summary: The provider is currently investigating a reported issue. No further details are available at this time.

  3. monitoring Sep 04, 2025, 07:20 PM UTC

    [2025-09-04 19:06:58] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue. The situation is being actively monitored to ensure the resolution is effective.

  4. monitoring Sep 04, 2025, 08:40 PM UTC

    [2025-09-04 20:27:44] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

  5. resolved Sep 04, 2025, 08:40 PM UTC

    [2025-09-04 20:27:57] - Incident status was updated to "resolved". Summary: The reported incident has been resolved. Normal service operations have resumed.

Read the full incident report →

Notice September 3, 2025

[External] - Service issue on VodaNL service

Detected by Pingoru
Sep 03, 2025, 04:20 PM UTC
Resolved
Sep 03, 2025, 06:00 PM UTC
Duration
1h 39m
Timeline · 3 updates
  1. investigating Sep 03, 2025, 04:20 PM UTC

    Ongoing service issues affecting a mobile network in the Netherlands Affected countries: NL

  2. investigating Sep 03, 2025, 04:20 PM UTC

    [2025-09-03 16:11:55] - Incident status was updated to "investigating". Summary: Reports of ongoing service issues following an earlier incident affecting a mobile network in the Netherlands. The issue is being investigated in collaboration with the network provider.

  3. resolved Sep 03, 2025, 06:00 PM UTC

    [2025-09-03 17:30:48] - Incident status was updated to "resolved". Summary: The reported incident has been fully resolved and all services have been restored to normal operation.

Read the full incident report →

Notice September 3, 2025

[External] - MAP (2G/3G) and S6 (LTE) network attach degradation

Detected by Pingoru
Sep 03, 2025, 08:00 AM UTC
Resolved
Sep 03, 2025, 02:20 PM UTC
Duration
6h 20m
Timeline · 6 updates
  1. monitoring Sep 03, 2025, 08:00 AM UTC

    Network attach degradation affecting 2G, 3G, and LTE services has been resolved. All traffic is now restored. Affected countries: XX

  2. investigating Sep 03, 2025, 08:00 AM UTC

    [2025-09-03 07:41:20] - Incident status was updated to "investigating". Summary: A network attach degradation affecting 2G, 3G, and LTE signaling traffic has been resolved. All traffic has been restored and the situation continues to be monitored.

  3. monitoring Sep 03, 2025, 08:00 AM UTC

    [2025-09-03 07:41:30] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue. The situation is being actively monitored to assess the effectiveness of the solution.

  4. monitoring Sep 03, 2025, 10:20 AM UTC

    [2025-09-03 10:05:01] - Incident status was updated to "monitoring". Summary: The previously reported issue has been resolved and service stability has been restored. Continuous monitoring is ongoing to ensure service availability.

  5. monitoring Sep 03, 2025, 11:40 AM UTC

    [2025-09-03 11:22:55] - Incident status was updated to "monitoring". Summary: The previously reported issue has been resolved. The provider is continuing to monitor the service to ensure availability and stability.

  6. resolved Sep 03, 2025, 02:20 PM UTC

    [2025-09-03 14:04:47] - Incident status was updated to "resolved". Summary: The provider reports no further degradation observed in their extensive monitoring. The incident appears to be stabilizing, but they remain open to feedback on any ongoing issues.

Read the full incident report →

Notice August 22, 2025

[External] - Degradation of wireless data service

Detected by Pingoru
Aug 22, 2025, 04:00 AM UTC
Resolved
Aug 27, 2025, 10:43 AM UTC
Duration
5d 6h
Timeline · 4 updates
  1. investigating Aug 22, 2025, 04:00 AM UTC

    Potential wireless data service degradation affecting mobile connectivity Affected countries: XX

  2. investigating Aug 22, 2025, 04:00 AM UTC

    [2025-08-22 04:00:15] - Incident status was updated to "investigating". Summary: The provider is currently investigating a reported issue. No further details are available at this time.

  3. investigating Aug 23, 2025, 04:20 AM UTC

    [2025-08-23 04:05:54] - Incident status was updated to "investigating". Summary: The provider is currently investigating a reported issue. No further details are available at this time.

  4. resolved Aug 27, 2025, 10:43 AM UTC

    This incident has been resolved.

Read the full incident report →