Simbase experienced a minor incident on December 15, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 15, 2025, 04:00 PM UTC
New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue. Affected countries: NL
- investigating Dec 15, 2025, 04:00 PM UTC
[2025-12-15 15:52:09] - Incident status was updated to "investigating". Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
- monitoring Dec 15, 2025, 04:20 PM UTC
[2025-12-15 16:14:18] - Incident status was updated to "monitoring". Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.
- resolved Dec 16, 2025, 04:05 PM UTC
This incident has been resolved.