Simbase incident

Intermittment Service Issue

Major Resolved View vendor source →

Simbase experienced a major incident on May 12, 2026 affecting Data Connectivity and Data Connectivity, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 02:43 PM UTC
Resolved
May 12, 2026, 04:00 PM UTC
Duration
1h 17m
Detected by Pingoru
May 12, 2026, 02:43 PM UTC

Affected components

Data ConnectivityData Connectivity

Update timeline

  1. investigating May 12, 2026, 02:43 PM UTC

    We are currently seeing intermittent service issues affecting Blue and Yellow Profile SIMs. We are actively working with our upstream providers to deploy additional measures and restore the stability of our service.

  2. investigating May 12, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 12, 2026, 03:34 PM UTC

    A fix has been implemented. Traffic levels are under control and service has fully recovered. We will continue to monitor.

  4. resolved May 12, 2026, 04:00 PM UTC

    This incident has been resolved.