Simbase incident

[External] - Internet Connectivity Issues for Mobile Devices

Notice Resolved View vendor source →

Simbase experienced a notice incident on December 10, 2025, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 10:00 AM UTC
Resolved
Dec 10, 2025, 12:40 PM UTC
Duration
2h 39m
Detected by Pingoru
Dec 10, 2025, 10:00 AM UTC

Update timeline

  1. identified Dec 10, 2025, 10:00 AM UTC

    An upstream internet feed problem is causing data session failures and poor device performance. The issue is being investigated. Affected countries: XX

  2. identified Dec 10, 2025, 10:00 AM UTC

    [2025-12-10 09:41:55] - Incident status was updated to "identified". Summary: An upstream internet feed issue has been detected, potentially causing data session failures or poor device performance. The provider is investigating a firewall problem.

  3. monitoring Dec 10, 2025, 10:20 AM UTC

    [2025-12-10 10:05:13] - Incident status was updated to "monitoring". Summary: The provider reports that sessions are stabilizing and their internet provider has confirmed firewall stabilization. They will continue monitoring for any issues.

  4. resolved Dec 10, 2025, 12:40 PM UTC

    [2025-12-10 12:24:13] - Incident status was updated to "resolved". Summary: Firewalls are now stable. Awaiting post-incident review from upstream provider.