Provisioning issue affecting BLUE and YELLOW profile SIM cards

Update timeline

1. investigating Feb 06, 2026, 05:36 PM UTC

   An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards. We are monitoring the situation closely, and will provide updates as soon as they are available. Enabling and disabling those SIM cards might fail at this time. If you are experiencing data connectivity issues, such as frequent disconnections, you may try using APN "mobiledata" instead of "simbase" as a workaround.

2. identified Feb 09, 2026, 05:16 PM UTC

   Our partner has identified multiple issues and are working towards a permanent fix; they expect most provisioning errors to be resolved soon. We will continue monitoring the progress and will provide more updates as soon as they are available to us.

3. monitoring Feb 10, 2026, 10:50 AM UTC

   A fix has been deployed to address the provisioning issues, and we are actively monitoring the results. If an affected SIM is enabled but unable to attach to the network, please try disabling and re-enabling it via the dashboard or API. We are continuing to investigate the degraded performance of the "simbase" APN in collaboration with our partner. As a precaution, we continue to recommend switching to the "mobiledata" APN for any SIM experiencing connectivity issues, including frequent disconnections or reduced data rates.

4. resolved Feb 11, 2026, 09:40 AM UTC

   This incident has been resolved. The "simbase" APN is now operating as expected. If you previously switched to "mobiledata", you may revert back to "simbase" at your convenience. We welcome your feedback and encourage you to reach out if you notice anything unusual. Following further analysis, we determined that the provisioning issue affected a smaller subset of SIM cards than initially estimated. As a result, the provisioning impact has been reclassified as "partial outage".