Simbase incident

[External] - Mobile Data issues

Notice Resolved View vendor source →

Simbase experienced a notice incident on February 20, 2026, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 12:20 PM UTC
Resolved
Feb 20, 2026, 02:00 PM UTC
Duration
1h 40m
Detected by Pingoru
Feb 20, 2026, 12:20 PM UTC

Update timeline

  1. identified Feb 20, 2026, 12:20 PM UTC

    Drop in data sessions detected. Service is recovering and being monitored. Affected countries: XX

  2. investigating Feb 20, 2026, 12:20 PM UTC

    [2026-02-20 12:01:02] - Incident status was updated Summary: Investigation underway for a drop in data sessions. Further updates to follow.

  3. identified Feb 20, 2026, 12:20 PM UTC

    [2026-02-20 12:12:49] - Incident status was updated Summary: Service is recovering and continues to be monitored.

  4. resolved Feb 20, 2026, 02:00 PM UTC

    [2026-02-20 13:51:52] - Incident status was updated Summary: Traffic levels have returned to normal after monitoring over the last hour. Root cause investigation is in progress.