Is Simbase down?

Provisioning system experiencing failures for new SIM activations. Existing services remain operational. Affected countries: XX

[2026-10-14 11:34:00] - Incident status was updated. Summary: Provisioning of eSIMs via partner platform is currently failing due to a third-party platform issue. A ticket has been raised with the vendor. Already provisioned eSIMs remain unaffected with traffic continuing to operate normally. Investigation is ongoing.

This incident has been resolved.

We are currently investigating a potential provisioning issue affecting Blue and Yellow Profile SIMs. As a result, enabling or disabling SIMs may fail intermittently. We’ll keep you informed and share further updates as soon as more information becomes available.

Our systems indicate that normal operations have resumed. We continue to monitor the situation and remain in close contact with our provisioning partner.

This incident has been resolved.

Connectivity issues detected on mobile network infrastructure in Kuwait. Devices may experience service disruptions and need to switch to alternative networks. Affected countries: KW

[2026-10-12 11:38:35] - Incident status was updated. Summary: Investigating connectivity issue affecting devices in Kuwait. Network has been blocked to allow devices to switch to an alternative available network which is confirmed operational. Updates to follow as more information becomes available.

[2026-10-12 15:34:51] - Incident status was updated. Summary: The issue has been confirmed to be isolated to a specific network operator in Kuwait. The provider is engaging with relevant parties to restore normal service and will provide updates as more information becomes available.

[2026-10-14 13:49:20] - Incident status was updated. Summary: Service has been restored and network access has been re-enabled. The situation continues to be monitored to ensure stability remains consistent.

[2026-10-14 15:06:09] - Incident status was updated. Summary: The issue has been resolved and access to the affected network is fully operational again.

Signalling storms impacting data session initiation and stability. Root cause identified and mitigations applied. Service believed to be stable with continued monitoring. Affected countries: XX

[2026-10-07 14:56:39] - Incident status was updated. Summary: Signalling storms affecting data session initiation and stability have been mitigated after 36 hours. Root cause identified and fixes applied. Service expected to be stable with continued monitoring for next 36 hours. Full incident report and remediation plan to follow.

[2026-10-08 16:33:32] - Incident status was updated. Summary: Changes implemented in the previous day have successfully improved platform performance indicators. Service continues to be closely monitored.

[2026-10-09 15:55:07] - Incident status was updated. Summary: The incident has been resolved with no further issues observed since fixes were implemented. The incident is now closed and normal service monitoring has resumed.

We are currently investigating an issue with our accounting system that is affecting invoice generation and tax calculations for customers in the USA and Canada. All other regions are unaffected. This issue affects both orders placed on the store and balance top-ups on the platform. We urge customers in these regions to wait until this issue is resolved before placing orders on the store, as payments will need to be re-invoiced, taxes charged separately and these orders might also be subjected to delays. Furthermore, balance top-ups for US and CA customers will not be added to the balance until this issue is resolved. If you have auto-recharge enabled, service will not be disrupted and you will be billed at a later time.

This incident has been resolved. Failed events have been re-queued, and all payments should be added to balances in a few minutes. Orders placed on the store during this incident are being reviewed for tax discrepancies, if you have been affected you will receive a follow up email on the same address specified for the order in the coming 24 hours.