Simbase is currently experiencing a major incident affecting Data Connectivity and Data Connectivity and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 12:52 PM UTC
Our systems have identified a potential issue for Black, Green and Red Profile SIM cards. Our engineers are actively investigating the situation to resolve it quickly.
- identified May 11, 2026, 01:21 PM UTC
We are observing recovery across impacted Black, Green and Red Profile SIM cards. Our teams remain engaged and are continuing to monitor systems to ensure services return to normal as quickly as possible. Thank you for your continued patience.
- monitoring May 11, 2026, 02:10 PM UTC
We have implemented a fix and are observing continued recovery of services impacting Black, Green and Red Profile SIM cards. Monitoring remains ongoing as we work to ensure full stability across all systems. We appreciate your continued patience.