Simbase experienced a major incident on May 11, 2026 affecting Data Connectivity and Data Connectivity and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 12:52 PM UTC
Our systems have identified a potential issue for Black, Green and Red Profile SIM cards. Our engineers are actively investigating the situation to resolve it quickly.
- identified May 11, 2026, 01:21 PM UTC
We are observing recovery across impacted Black, Green and Red Profile SIM cards. Our teams remain engaged and are continuing to monitor systems to ensure services return to normal as quickly as possible. Thank you for your continued patience.
- monitoring May 11, 2026, 02:10 PM UTC
We have implemented a fix and are observing continued recovery of services impacting Black, Green and Red Profile SIM cards. Monitoring remains ongoing as we work to ensure full stability across all systems. We appreciate your continued patience.
- resolved May 11, 2026, 03:40 PM UTC
Earlier today, during a scheduled maintenance performed by one of our upstream providers , intermittent connectivity issues have been observed in the USA. Service Impact: Some API calls may have experienced elevated response times, and limited connectivity inconsistencies may have been intermittently observed. Normal performance has been restored, and we continue to monitor closely to ensure ongoing stability.