Sierra Wireless Outage History

We have received reports of possible service impact to MES SMS subscriptions. We are investigating to determine cause and scope. We will provide additional details in 15 minutes.

Our partner carrier is currently experiencing degradation on their network. Semtech is actively working with our partner carrier to resolve the issue. Impact: Customers may experience slowness and issues while using the SMS services. Next Update: We will provide a status update within the next 2 hours.

Our monitoring systems have alerted anomalies to key performance indicators for some Essentials1 SIM subscriptions. - Service impact has NOT been confirmed. - Engineers are actively investigating. We will provide additional details in 15 minutes.

We are currently observing service degradation with Essential1 service. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers using Semtech’s Essentials 1 offer may be experiencing some issues establishing network connectivity. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

The cause has been identified, and corrective actions have been taken. Our monitoring systems are showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

A disruption on a partner’s network may be affecting Semtech services. Our engineers are observing significant improvements and are working with the partner to assess the issue. Impact: Customers currently using Semtech’s 5 offer may have experienced failures and delays in SMS, Voice, and Data service establishment and network connectivity. We appreciate your patience in this regard. We will provide an update as soon as we have additional information.

Semtech/Sierra Wireless is experiencing a disruption with the iMaestro Platform. We are investigating to determine the cause and scope of the impact. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Semtech is observing service degradation for Essentials5 and Advance SIMs Subscription in the UK over the EE Network. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, and voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Correction: Semtech is observing service degradation for Essentials 3 and Advance SIMs Subscription in the UK over the EE Network.

Semtech is currently observing a service degradation affecting Essentials1 SIM subscriptions in the Europe and USA regions. Devices operating within these regions may experience difficulties when attempting to establish new data sessions, and a limited number of subscribers may experience drops in existing data sessions. The issue has been reported to our partner carrier, and an investigation is underway to assess the scope and identify the root cause. Impact: Impacted devices may experience delays in establishing data, SMS, and voice services. Further updates will be provided as additional information becomes available.

Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible. We will provide an update as soon as one is available.

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.

We have identified an issue with usage display records for SMS MT transactions that are not appearing in Air Vantage. Our support teams are engaged and investigating this issue

Our SMEs continue to work on this issue and they said hopefully it can be resolved within the hour

Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Service degradation for Essentials5 SIM Subscription in the cities of Paltamo and Puolanka, Finland, over the DNA network. Their engineers are working to resolve this issue as quickly as possible. Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

We are currently observing service degradation for Essentials5 SIM Subscription in the EU Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Service degradation for Essentials5 SIM Subscription in the EU Region continues. Engagements with our partner carrier persist, and an investigation to determine the scope and cause is underway. Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service. We appreciate your patience in this regard. We will provide the next update within 2 hours.

We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact. Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.

Partner Carrier is actively working to fix the issue.

We are continuing to investigate this issue with our Partner Carrier.

We are still continuing to investigate the issue with our carrier partner. We will provide an update in next 2 hours.

Our monitoring tools have detected an issue on AMM10. Engineers have been engaged and are actively investigating. We appreciate your patience in this regard. We will provide the next update in 30 minutes.

A disruption in a partner’s network may be causing some Semtech customers to experience delays in using their services. Our partner was engaged to determine the scope and address the issue. Impact potential: • Customers may experience delays and degradation in SMS, Voice, service establishment, Data sessions, and network connectivity. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in 1 hour.

Our engineers remain engaged with our partner carriers to determine the scope and address the issue. Impact potential: • Customers may experience delays and degradation in SMS, Voice, service establishment, Data sessions, and network connectivity. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in 90 minutes.

Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

We are currently observing service degradation for Essentials3 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers currently using Semtech’s Essentials3 offering may be experiencing issues with data service establishment. We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring systems have detected possible service disturbances to Smart Connectivity SIM subscriptions; Essentials and Advanced product offerings. Engineers are actively investigating. We will provide additional details in 15 minutes.

Our monitoring tool has indicated a potential impairment in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

Our monitoring tool has indicated a potential impairment in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, USSD, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

We are currently observing continued service degradation in both the EU and NAM regions. Our partner carrier has been engaged and is actively working on the issue with priority to restore services as soon as possible. Impact: Impacted devices may experience delays or interruptions in Data, USSD, SMS, and Voice services. We appreciate your patience and understanding. The next update will be provided within 2 hours.