Sierra Wireless Outage History

Started Feb 13, 2026, 01:30 PM UTC· resolved Feb 13, 2026, 04:47 PM UTC

1. investigating Feb 13, 2026, 01:30 PM UTC

   Semtech’s monitoring systems have identified an issue within our infrastructure that is impacting device services. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. Impact: Customers may experience delays or degradation in SMS, Voice, Data sessions, and overall network connectivity. We will provide the next update within the next two hours.

2. monitoring Feb 13, 2026, 03:11 PM UTC

   Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

3. resolved Feb 13, 2026, 04:47 PM UTC

   This incident has been resolved.

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Started Feb 12, 2026, 02:45 PM UTC· resolved Feb 12, 2026, 06:11 PM UTC

1. investigating Feb 12, 2026, 02:45 PM UTC

   Semtech is currently experiencing service degradation affecting Essentials1 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We will provide further updates in 90 minutes.

2. monitoring Feb 12, 2026, 03:58 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

3. resolved Feb 12, 2026, 06:11 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Feb 11, 2026, 04:17 PM UTC· resolved Feb 11, 2026, 10:57 PM UTC

1. investigating Feb 11, 2026, 04:17 PM UTC

   Semtech’s monitoring systems have detected an issue affecting devices operating on the Verizon network. We have engaged Verizon, and our engineering team is actively working with them to investigate and resolve the issue. Impact: Customers may experience delays and degradation in SMS, Voice, Data sessions, and network connectivity. We will provide an update within the next two hours.

2. investigating Feb 11, 2026, 05:14 PM UTC

   Our engineering teams are currently observing signs of improvement; however, the issue has not yet been fully resolved. Our partner carrier continues to work toward a full resolution actively. Impact: Customers may experience delays and degradation in SMS, Voice, Data sessions, and network connectivity. We will provide an update within the next two hours.

3. identified Feb 11, 2026, 07:01 PM UTC

   We are seeing improvement, but the issue is not fully resolved. The Carrier+ VzW service is actively working toward complete restoration. Impact: Customers may experience delays or degradation in SMS, voice, data sessions, and network connectivity. Next Update: Within 2 hours

4. monitoring Feb 11, 2026, 09:36 PM UTC

   Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

5. resolved Feb 11, 2026, 10:57 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Feb 11, 2026, 03:20 PM UTC· resolved Feb 11, 2026, 08:02 PM UTC

1. investigating Feb 11, 2026, 03:20 PM UTC

   Semtech is experiencing degradation on the AirVantage APIs & Device Front End in the EU & NA region. Our engineers are engaged on restoring services. Impact: Affected: Airvantage APIs other than "release application" are working correctly. Unaffected: Data push for connectivity usages, Provisioning operations, traffic, and device data management remain fully operational. We will provide an update in next 2 hours.

2. investigating Feb 11, 2026, 03:27 PM UTC

   We are continuing to investigate the issue. We will provide an update in next 2 hours.

3. monitoring Feb 11, 2026, 05:36 PM UTC

   Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

4. resolved Feb 11, 2026, 08:02 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Feb 05, 2026, 01:13 AM UTC· resolved Feb 05, 2026, 06:21 AM UTC

1. investigating Feb 05, 2026, 01:13 AM UTC

   We are currently observing service degradation in the EU Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. investigating Feb 05, 2026, 03:02 AM UTC

   Service degradation in the EU Region continues. Customer in Algeria using VPLMN Wataniya Télécom Algérie and Algérie Telecom Mobile may experience delay/impact in Data services. Semtech is working with our partner carrier to determine the scope and cause. Impact: Impacted devices may experience delay/impact in Data services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

3. investigating Feb 05, 2026, 03:27 AM UTC

   Services have restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

4. resolved Feb 05, 2026, 06:21 AM UTC

   This incident has been resolved.

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Started Jan 14, 2026, 08:00 PM UTC· resolved Jan 15, 2026, 08:41 AM UTC

1. investigating Jan 14, 2026, 08:00 PM UTC

   Semtech is aware of a nationwide Verizon outage in North America affecting wireless Voice and Data services. Customers roaming on Verizon within this region may experience mobile network disruptions and coverage issues. Verizon engineers are actively engaged and working to resolve the service interruptions. We will share further updates as soon as additional information becomes available.

2. investigating Jan 14, 2026, 09:00 PM UTC

   Verizon is continuing to experience a widespread outage affecting wireless Voice and Data services across the East Coast of North America. Customers roaming within this region may encounter network disruptions and coverage issues. Our teams are actively engaged with the carrier, and Verizon engineers are working to restore service as quickly as possible. Impact: Customers roaming on the Verizon network on the east coast of the North America may be experiencing failures and disruptions in mobile Voice and Data services. Verizon SMS services are unaffected. No ETR is currently available. We will provide an update as soon as we have additional information.

3. identified Jan 14, 2026, 09:52 PM UTC

   Verizon is continuing to experience a widespread outage affecting wireless Voice and Data services primarily across the North American east coast. Escalations have been made and partner engaged to resolve the issue. Verizon engineers are actively working to fix connectivity problems within its core network. Customers roaming within this region may encounter network disruptions and coverage issues. Impact: Customers roaming the Verizon network on the east coast of North America may be experiencing failures and disruptions in mobile Voice and Data services. Verizon SMS services are unaffected. No ETR is currently available. We will provide an update as soon as we have additional information.

4. identified Jan 14, 2026, 10:45 PM UTC

   Verizon is still experiencing a widespread outage primarily affecting wireless Voice and Data services across the East Coast of North America. Escalations have been initiated, and our partner is actively engaged to resolve the issue. Verizon engineers are working to restore connectivity by systematically restarting core network nodes to expedite recovery within its infrastructure. Customers roaming in this region may continue to encounter network disruptions and coverage issues. Impact: Customers roaming on the Verizon network in the affected (east coast) region may experience failures and disruptions in mobile Voice and Data services. Verizon SMS services remain unaffected. No ETR is available at this time. We will provide updates as soon as additional information becomes available.

5. identified Jan 15, 2026, 12:24 AM UTC

   Verizon is still experiencing a widespread outage primarily affecting wireless Voice and Data services across the East Coast of North America. Escalations have been made, and our partner is actively engaged, working toward resolution. Verizon engineers are systematically restarting core network nodes to restore connectivity and expedite recovery within its infrastructure. Customers roaming in this region may continue to encounter network disruptions and coverage issues. Impact: Customers roaming on the Verizon network in the affected (east coast) region may experience failures and disruptions in mobile Voice and Data services. Verizon SMS services remain unaffected. No ETR is currently available. We will provide updates as soon as additional information becomes available.

6. identified Jan 15, 2026, 02:27 AM UTC

   Verizon is still experiencing a widespread outage primarily affecting wireless Voice and Data services across the East Coast of North America. Escalations have been made, and our partner is actively engaged and working toward service restoration. Verizon engineers are systematically restarting core network nodes as part of their recovery efforts within the infrastructure. Impact: Customers roaming in the affected East Coast region may continue to experience disruptions and failures in mobile Voice and Data services. Verizon SMS services are not impacted at this time. We will continue to monitor the situation closely and provide updates as more information becomes available.

7. monitoring Jan 15, 2026, 04:31 AM UTC

   Restoral action has been taken care by Verizon Wireless and Semtech GNOC has started observing improvements. Semtech GNOC continues to monitor the stability of services.

8. resolved Jan 15, 2026, 08:41 AM UTC

   This incident has been resolved.

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Started Jan 04, 2026, 07:12 PM UTC· resolved Jan 05, 2026, 08:41 PM UTC

1. investigating Jan 04, 2026, 07:12 PM UTC

   The Semtech MES SMS service is currently experiencing service degradation. Customers may experience irregular SMS delivery, including inconsistent delivery times, for messages intended for this network. Our engineers are actively investigating the issue and working to restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Impact: Irregular SMS delivery and inconsistent delivery times. We will provide an update as soon as we have additional information.

2. investigating Jan 04, 2026, 10:37 PM UTC

   Our engineers are continuing to investigate this issue while working diligently to identify the root cause and restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

3. investigating Jan 05, 2026, 05:38 AM UTC

   Our engineers continues investigating for the root cause and working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

4. investigating Jan 05, 2026, 01:10 PM UTC

   Our engineers are continuing to investigate the root cause and are working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

5. monitoring Jan 05, 2026, 07:34 PM UTC

   Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

6. resolved Jan 05, 2026, 08:41 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Dec 28, 2025, 05:17 PM UTC· resolved Dec 29, 2025, 12:09 AM UTC

1. investigating Dec 28, 2025, 05:17 PM UTC

   Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices that are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice Services. We will provide an update in 30 minutes.

2. investigating Dec 28, 2025, 05:45 PM UTC

   Our engineering teams continue to work closely with our carrier partner, and the issue has been formally escalated to ensure appropriate priority and attention. Active coordination remains in place to investigate the underlying cause and drive the issue toward a full resolution, with the goal of restoring service stability as quickly as possible. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice Services. We will provide an update in 1 hour.

3. identified Dec 28, 2025, 06:47 PM UTC

   Our engineering teams are currently observing signs of improvement; however, the issue has not yet been fully resolved. Our partner carrier continues to actively work toward a resolution. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We will provide another update within one hour or sooner if additional information becomes available.

4. identified Dec 28, 2025, 07:46 PM UTC

   Our engineering teams are currently observing signs of improvement; however, the issue has not yet been fully resolved. Our partner carrier continues to actively work toward a resolution. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We will provide another update within one hour or sooner if additional information becomes available.

5. identified Dec 28, 2025, 08:44 PM UTC

   We are continuing to work with our roaming partner to investigate this issue. At this time, the roaming partner has advised that there are no new updates available. Due to the ongoing customer impact, the issue has been escalated for further investigation. Impact: Impacted devices may experience delays or failures when establishing Data, SMS, and Voice services. We will provide an update in two hours or sooner if additional information becomes available.

6. monitoring Dec 28, 2025, 10:02 PM UTC

   Our partner carrier has restored service, and our engineering teams are actively monitoring to ensure continued stability. If no further impacts are observed during the monitoring period, the issue will be considered resolved.

7. resolved Dec 29, 2025, 12:09 AM UTC

   This incident has been resolved.

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Started Dec 27, 2025, 09:29 AM UTC· resolved Dec 27, 2025, 12:54 PM UTC

1. investigating Dec 27, 2025, 09:29 AM UTC

   We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue. Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected.

2. investigating Dec 27, 2025, 10:05 AM UTC

   We are investigating an issue in North America. We are in the process of engaging the partner to determine the scope and cause of the issue. Impact: ECC customers may be experiencing failures or degradation in network connectivity and Data services. Smart Connectivity services are unaffected. We will provide an update as soon as we have additional information.

3. monitoring Dec 27, 2025, 11:36 AM UTC

   Services were restored, and our teams have observed significant improvements in services and network connectivity, and we will continue to monitor the issue . We will consider this resolved if no further impacts are observed during our monitoring period.

4. resolved Dec 27, 2025, 12:54 PM UTC

   This incident has been resolved

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Started Dec 17, 2025, 11:53 PM UTC· resolved Dec 18, 2025, 02:02 AM UTC

1. investigating Dec 17, 2025, 11:53 PM UTC

   We are currently observing intermittent alerts on the AirVantage EU platform. Our team is actively working on the issue and will provide updates if there are any changes.

2. monitoring Dec 18, 2025, 12:27 AM UTC

   The issue appears to have passed and the AirVantage EU platform is currently operating normally. Monitoring remains in place while we validate the root cause with component owners.

3. resolved Dec 18, 2025, 02:02 AM UTC

   The issue has been resolved and the AirVantage EU platform is operating normally. No further anomalies were observed.

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Started Dec 17, 2025, 06:39 PM UTC· resolved Dec 17, 2025, 08:40 PM UTC

1. investigating Dec 17, 2025, 06:39 PM UTC

   Semtech is currently experiencing service degradation affecting Essentials1 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions, and in some cases, existing data sessions may be interrupted. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We will provide further updates in 30 minutes.

2. investigating Dec 17, 2025, 07:13 PM UTC

   Our engineering teams are currently observing signs of improvement; however, services have not yet fully stabilized. Our partner carrier continues to actively work toward a full resolution of the issue. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We will provide further updates in 1 Hour.

3. monitoring Dec 17, 2025, 07:30 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

4. resolved Dec 17, 2025, 08:40 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Dec 16, 2025, 05:04 AM UTC· resolved Dec 16, 2025, 08:50 AM UTC

1. investigating Dec 16, 2025, 05:04 AM UTC

   We have received reports of possible service impact to MES SMS subscriptions. We are investigating to determine cause and scope. We will provide additional details in 15 minutes.

2. investigating Dec 16, 2025, 05:16 AM UTC

   Our partner carrier is currently experiencing degradation on their network. Semtech is actively working with our partner carrier to resolve the issue. Impact: Customers may experience slowness and issues while using the SMS services. Next Update: We will provide a status update within the next 2 hours.

3. monitoring Dec 16, 2025, 07:33 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 16, 2025, 08:50 AM UTC

   This incident has been resolved.

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Started Dec 09, 2025, 05:52 PM UTC· resolved Dec 10, 2025, 10:50 AM UTC

1. investigating Dec 09, 2025, 05:52 PM UTC

   Semtech is currently observing a service degradation affecting Essentials1 SIM and Essentials 5 subscriptions operating in Sweden on the VPLMN Telia Sverige AB network. Devices presently located in Sweden may experience difficulties establishing new data sessions, and in some cases, existing data sessions may be dropped. We have reported this issue to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Affected devices may encounter delays when attempting to establish Data, SMS, and Voice services. We will provide an update in 30 minutes.

2. investigating Dec 09, 2025, 06:28 PM UTC

   Our engineering teams are actively engaged with our partner carrier to expedite a resolution to this issue. Semtech is currently observing a service degradation affecting Essentials1 and Essentials5 SIM subscriptions operating in Sweden on the VPLMN Telia Sverige AB network. Devices currently located in Sweden may encounter difficulties establishing new data sessions, and in some instances, existing data sessions may be unexpectedly terminated. Impact: Affected devices may encounter delays when attempting to establish Data, SMS, and Voice services. Next Update: We will provide a status update within the next 2 hours.

3. investigating Dec 09, 2025, 08:12 PM UTC

   Semtech has also observed that the issue with Telia Sverige is impacting customers on Maingate Services as well.

4. identified Dec 09, 2025, 08:52 PM UTC

   Our engineers are observing some improvements at this time; however, services have not yet fully stabilized. Our partner carrier continues to work diligently toward a complete resolution of the issue, and we remain in close communication with them to monitor progress and ensure restoration as quickly as possible. Next Update: We will provide a status update within the next 2 hours.

5. identified Dec 09, 2025, 10:55 PM UTC

   Our engineers continue to observe some improvements at this time; however, services have not yet recovered. Our partner carrier continues to work diligently toward a complete resolution of the issue, and we remain in close communication with them to monitor progress and ensure restoration as quickly as possible. Next Update: We will provide a status update within the next 2 hours.

6. identified Dec 10, 2025, 12:55 AM UTC

   Our partner carrier continues to work toward a complete resolution, and we remain in close communication with them to monitor progress and ensure restoration as quickly as possible. Next Update: We will provide a status update within the next 2 hours.

7. identified Dec 10, 2025, 03:05 AM UTC

   Our partner carrier continues making progress toward a complete resolution, and we remain in close communication with them to monitor progress and ensure restoration as quickly as possible. Next Update: We will provide a status update within the next 2 hours.

8. identified Dec 10, 2025, 05:07 AM UTC

   Progress toward resolution is ongoing at the partner carrier, and we remain in close communication with them to monitor progress and ensure restoration as quickly as possible. Next Update: We will provide a status update within the next 2 hours.

9. identified Dec 10, 2025, 07:16 AM UTC

   Our partner carrier has made positive progress towards resolution, and we remain in close communication with them to monitor progress and ensure restoration as quickly as possible. Next Update: We will provide a status update within the next 2 hours.

10. monitoring Dec 10, 2025, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

11. resolved Dec 10, 2025, 10:50 AM UTC

    This incident has been resolved.

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Started Dec 09, 2025, 02:06 AM UTC· resolved Dec 09, 2025, 07:12 AM UTC

1. investigating Dec 09, 2025, 02:06 AM UTC

   Our monitoring systems have alerted anomalies to key performance indicators for some Essentials1 SIM subscriptions. - Service impact has NOT been confirmed. - Engineers are actively investigating. We will provide additional details in 15 minutes.

2. investigating Dec 09, 2025, 02:18 AM UTC

   We are currently observing service degradation with Essential1 service. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers using Semtech’s Essentials 1 offer may be experiencing some issues establishing network connectivity. We appreciate your patience in this regard. We will provide the next update within 2 hours.

3. monitoring Dec 09, 2025, 04:12 AM UTC

   We have observed that traffic is recovering through our monitoring systems. We are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

4. monitoring Dec 09, 2025, 07:12 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Dec 09, 2025, 07:12 AM UTC

   This incident has been resolved.

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Started Nov 25, 2025, 05:34 AM UTC· resolved Nov 25, 2025, 07:17 AM UTC

1. investigating Nov 25, 2025, 05:34 AM UTC

   Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

2. investigating Nov 25, 2025, 05:51 AM UTC

   We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

3. investigating Nov 25, 2025, 06:43 AM UTC

   The cause has been identified, and corrective actions have been taken. Our monitoring systems are showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

4. resolved Nov 25, 2025, 07:17 AM UTC

   This incident has been resolved.

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Started Nov 20, 2025, 02:56 PM UTC· resolved Nov 20, 2025, 08:32 PM UTC

1. investigating Nov 20, 2025, 02:56 PM UTC

   Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

2. investigating Nov 20, 2025, 03:28 PM UTC

   A disruption on a partner’s network may be affecting Semtech services. Our engineers are observing significant improvements and are working with the partner to assess the issue. Impact: Customers currently using Semtech’s 5 offer may have experienced failures and delays in SMS, Voice, and Data service establishment and network connectivity. We appreciate your patience in this regard. We will provide an update as soon as we have additional information.

3. monitoring Nov 20, 2025, 05:58 PM UTC

   Services have restored. Our engineers continue to observe improvements in our partner carrier network. Escalations have been made, and the partner engaged to assess and conclude their issue. We are closely monitoring to ensure stability. Impact: Customers utilizing Semtech’s Essentials 5 subscription in global markets, including Europe and North America, may have experienced brief failures or delays in SMS, Voice, and Data service establishment and network connectivity. We appreciate your patience and understanding. Further updates will be provided as soon as additional information becomes available.

4. resolved Nov 20, 2025, 08:32 PM UTC

   The incident has been resolved. Our teams will continue to work with our partner offline for a root cause and resolution. We appreciate your patience and understanding.

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Started Nov 18, 2025, 02:29 PM UTC· resolved Nov 18, 2025, 05:44 PM UTC

1. investigating Nov 18, 2025, 02:29 PM UTC

   Semtech/Sierra Wireless is experiencing a disruption with the iMaestro Platform. We are investigating to determine the cause and scope of the impact. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. monitoring Nov 18, 2025, 03:58 PM UTC

   Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

3. resolved Nov 18, 2025, 05:44 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Nov 18, 2025, 01:51 PM UTC· resolved Nov 18, 2025, 04:24 PM UTC

1. investigating Nov 18, 2025, 01:51 PM UTC

   Semtech is observing service degradation for Essentials5 and Advance SIMs Subscription in the UK over the EE Network. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, and voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. investigating Nov 18, 2025, 02:10 PM UTC

   Correction: Semtech is observing service degradation for Essentials 3 and Advance SIMs Subscription in the UK over the EE Network.

3. monitoring Nov 18, 2025, 03:09 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

4. resolved Nov 18, 2025, 04:24 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Nov 17, 2025, 06:06 PM UTC· resolved Nov 17, 2025, 09:36 PM UTC

1. investigating Nov 17, 2025, 06:06 PM UTC

   Semtech is currently observing a service degradation affecting Essentials1 SIM subscriptions in the Europe and USA regions. Devices operating within these regions may experience difficulties when attempting to establish new data sessions, and a limited number of subscribers may experience drops in existing data sessions. The issue has been reported to our partner carrier, and an investigation is underway to assess the scope and identify the root cause. Impact: Impacted devices may experience delays in establishing data, SMS, and voice services. Further updates will be provided as additional information becomes available.

2. monitoring Nov 17, 2025, 07:01 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

3. resolved Nov 17, 2025, 09:36 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Nov 10, 2025, 09:56 PM UTC· resolved Nov 11, 2025, 01:00 AM UTC

1. investigating Nov 10, 2025, 09:56 PM UTC

   Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible. We will provide an update as soon as one is available.

2. monitoring Nov 10, 2025, 11:14 PM UTC

   Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

3. resolved Nov 11, 2025, 01:00 AM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 09:14 PM UTC· resolved Oct 29, 2025, 11:47 PM UTC

1. investigating Oct 29, 2025, 09:14 PM UTC

   Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.

2. monitoring Oct 29, 2025, 10:38 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

3. resolved Oct 29, 2025, 11:47 PM UTC

   This incident has been resolved.

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Started Oct 24, 2025, 03:07 PM UTC· resolved Oct 24, 2025, 07:51 PM UTC

1. investigating Oct 24, 2025, 03:07 PM UTC

   We have identified an issue with usage display records for SMS MT transactions that are not appearing in Air Vantage. Our support teams are engaged and investigating this issue

2. investigating Oct 24, 2025, 05:23 PM UTC

   Our SMEs continue to work on this issue and they said hopefully it can be resolved within the hour

3. resolved Oct 24, 2025, 07:51 PM UTC

   Our SME made a temporary fix until they get a permanent fix next week

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Started Oct 09, 2025, 04:16 PM UTC· resolved Oct 10, 2025, 01:33 AM UTC

1. investigating Oct 09, 2025, 04:16 PM UTC

   Our monitoring systems have detected possible disturbances to LTE Data services and network connectivity for Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

2. investigating Oct 09, 2025, 04:16 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 09, 2025, 05:47 PM UTC

   We are currently observing a service degradation affecting Semtech LTE Data services and connectivity in North America due to a disruption on a partner carrier’s network. Our engineering team has engaged with the carrier, and they are actively working to resolve the issue. Impact Summary: Customers currently using Semtech’s Essentials 3 offer may be experiencing some issues establishing LTE Data services and network connectivity in the North America market. • Most existing Data Sessions should remain unaffected. • Where available, devices may fall back to 2G/3G service, which continues to operate normally. • SMS and data services over 2G/3G are not impacted. We will continue to working with partner and provide updates as more information becomes available.

4. identified Oct 09, 2025, 08:44 PM UTC

   Our partner carrier has identified congestion on its network and continues to experience degradation. Escalations have been made and the partner remains engaged actively working towards resolution. Some Essentials 3 devices may experience delays when attempting to establish LTE Data services and network connectivity, primarily within the North American region. Impact: Customers currently using Semtech’s Essentials 3 offer may be experiencing some issues on establishing LTE Data services and network connectivity primarily in the North America market. • Most existing Data Sessions should remain unaffected. • Where available, devices may fall back to 2G/3G service, which continues to operate normally. • SMS and data services over 2G/3G are not impacted. We remain actively engaged with the partner and will continue to collaborate closely to drive resolution. Updates will be provided as more information becomes available.

5. monitoring Oct 09, 2025, 11:34 PM UTC

   We are observing significant improvements on the partner carrier’s network following the implementation of gradual restoration measures. As a result, customers using Essentials 3 subscriptions in North America may begin to see a reduction in delays and degradation when establishing Semtech LTE Data services and network connectivity. This incident has been escalated to the partner’s management team, and we remain actively engaged closely monitoring until the partner is hands-off the network. Impact: Customers using Semtech’s Essentials 3 offer may have experienced some issues establishing LTE Data services and network connectivity in the North America market. • Most existing Data Sessions were unaffected. • Where available, devices may have reverted back to 2G/3G services, which continues to operate normally. • SMS and Data services over 2G/3G were not impacted. Further updates will be provided as additional information becomes available.

6. resolved Oct 10, 2025, 01:33 AM UTC

   This incident has been resolved.

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Started Oct 07, 2025, 09:51 AM UTC· resolved Oct 07, 2025, 12:31 PM UTC

1. investigating Oct 07, 2025, 09:51 AM UTC

   Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

2. investigating Oct 07, 2025, 10:06 AM UTC

   We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

3. monitoring Oct 07, 2025, 11:26 AM UTC

   The cause has been identified and corrective actions have been taken. Our monitoring systems is showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

4. resolved Oct 07, 2025, 12:31 PM UTC

   This incident has been resolved.

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Started Sep 22, 2025, 11:58 AM UTC· resolved Sep 23, 2025, 03:06 PM UTC

1. investigating Sep 22, 2025, 11:58 AM UTC

   Our monitoring tool has indicated a potential degradation in our Essentials1 services in Sweden . We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.

2. investigating Sep 22, 2025, 12:30 PM UTC

   We are currently experiencing service degradation affecting Essentials1 SIM Subscription services in Sweden through our partner carrier, Telia Sverige AB. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact. Service Impact: Affected devices may experience delays or disruptions in Data, USSD, SMS, and Voice services. Alternative Connectivity: Devices may connect through the alternative available partner carriers for device registration. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly

3. investigating Sep 22, 2025, 01:28 PM UTC

   This incident impacts all Smart Connectivity subscriptions on Telia Sverige AB Sweden; the service degradation is NOT isolated to Essentials 1. We are engaging the respective roaming partners to expedite diagnosis and resolution.

4. investigating Sep 22, 2025, 03:44 PM UTC

   Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue. Service Impact: Affected devices may experience delays or disruptions in Data, USSD, SMS, and Voice services. Alternative Connectivity: Devices may connect through the alternative available partner carriers for device registration. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly

5. investigating Sep 22, 2025, 05:45 PM UTC

   Our engineers are continuing to see improvements at this time. Our partner carrier continues to work towards a resolution on this issue. Service Impact: Affected devices may experience delays or disruptions in Data, USSD, SMS, and Voice services. Alternative Connectivity: Devices may connect through the alternative available partner carriers for device registration. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly

6. investigating Sep 22, 2025, 07:55 PM UTC

   Our partner carrier continues to work towards a resolution on this issue. We continue to observe improvements in our services. Service Impact: Affected devices may experience delays or disruptions in Data, USSD, SMS, and Voice services. Alternative Connectivity: Devices may connect through the alternative available partner carriers for device registration. Next Update: We will provide a status update within the next 4 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly

7. investigating Sep 23, 2025, 12:01 AM UTC

   We continue to work with our partner carrier for resolution. Improvements in our services are continuously being observed. Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services. Alternative Connectivity: Devices may connect through the alternative available partner carriers for device registration. Next Update: We will provide a status update within the next 4 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.

8. investigating Sep 23, 2025, 04:02 AM UTC

   We are still working with our partner carrier for resolution. Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services. Alternative Connectivity: Devices may connect through the alternative available partner carriers for device registration. Next Update: We will provide a status update within the next 4 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.

9. identified Sep 23, 2025, 08:17 AM UTC

   The issue has been identified and a fix is being implemented.

10. monitoring Sep 23, 2025, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

11. monitoring Sep 23, 2025, 10:03 AM UTC

    We are continuing to monitor for any further issues.

12. monitoring Sep 23, 2025, 12:46 PM UTC

    We are still monitoring the results. We will provide an update shortly.

13. resolved Sep 23, 2025, 03:06 PM UTC

    We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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