Sierra Wireless incident
Essentials3 Subscriptions Degradation in EU and NAM Region - Service Notification: (GNOC-9201)
Sierra Wireless experienced a notice incident on August 18, 2025 affecting Data (NA) and Data (EU), lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2025, 07:35 AM UTC
Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.
- investigating Aug 18, 2025, 07:52 AM UTC
We are currently observing service degradation for Essentials3 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers currently using Semtech’s Essentials3 offering may be experiencing issues with data service establishment. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring Aug 18, 2025, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2025, 10:51 AM UTC
This incident has been resolved.