Sierra Wireless incident
Service degradation Notification for Smart Connectivity SIM Subscription in EU/NAM Region (GNOC-9345)
Sierra Wireless experienced a notice incident on September 2, 2025 affecting Data (NA) and Data (EU) and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 07:20 AM UTC
We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact. Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
- investigating Sep 02, 2025, 07:57 AM UTC
Partner Carrier is actively working to fix the issue.
- investigating Sep 02, 2025, 08:26 AM UTC
We are continuing to investigate this issue with our Partner Carrier.
- investigating Sep 02, 2025, 10:35 AM UTC
We are still continuing to investigate the issue with our carrier partner. We will provide an update in next 2 hours.
- monitoring Sep 02, 2025, 11:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 12:08 PM UTC
This incident has been resolved.