Sierra Wireless incident

Service Degradation Notification: Air Vantage NA Account Creation Error Message (GNOC-10203)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on November 10, 2025 affecting UI (NA), lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 09:56 PM UTC
Resolved
Nov 11, 2025, 01:00 AM UTC
Duration
3h 4m
Detected by Pingoru
Nov 10, 2025, 09:56 PM UTC

Affected components

UI (NA)

Update timeline

  1. investigating Nov 10, 2025, 09:56 PM UTC

    Semtech has identified an issue when creating new accounts in AirVantage NA. Customers are receiving the error message “New account cannot be created.” Our engineers are aware of the issue and are working to resolve it as quickly as possible. We will provide an update as soon as one is available.

  2. monitoring Nov 10, 2025, 11:14 PM UTC

    Our team identified the issue and a fix has been implemented. The NA AirVantage services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

  3. resolved Nov 11, 2025, 01:00 AM UTC

    This incident has been resolved.