Sierra Wireless incident
Service Impairment Notification for the New Caledonia Region (GNOC-9215)
Sierra Wireless experienced a notice incident on August 19, 2025 affecting Data (EU) and SMS and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2025, 02:05 PM UTC
A disruption in a partner’s network may be causing some Semtech customers to experience delays in using their services. Our partner was engaged to determine the scope and address the issue. Impact potential: • Customers may experience delays and degradation in SMS, Voice, service establishment, Data sessions, and network connectivity. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in 1 hour.
- investigating Aug 19, 2025, 03:15 PM UTC
Our engineers remain engaged with our partner carriers to determine the scope and address the issue. Impact potential: • Customers may experience delays and degradation in SMS, Voice, service establishment, Data sessions, and network connectivity. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in 90 minutes.
- monitoring Aug 19, 2025, 03:57 PM UTC
Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
- resolved Aug 19, 2025, 05:01 PM UTC
The MNO Office de Postes et Telecommunications resolved its issue. We have not observed any further issues during our monitoring period. We are considering this issue resolved.