Sierra Wireless incident
Essentials1 Service Notification: (GNOC-10520)
Resolved after 5 hours 5 minutes, affecting Data and SMS and 1 more, on December 9, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Dec 09, 2025, 02:06 AM UTC
Our monitoring systems have alerted anomalies to key performance indicators for some Essentials1 SIM subscriptions. - Service impact has NOT been confirmed. - Engineers are actively investigating. We will provide additional details in 15 minutes.
- investigating Dec 09, 2025, 02:18 AM UTC
We are currently observing service degradation with Essential1 service. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers using Semtech’s Essentials 1 offer may be experiencing some issues establishing network connectivity. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring Dec 09, 2025, 04:12 AM UTC
We have observed that traffic is recovering through our monitoring systems. We are monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
- monitoring Dec 09, 2025, 07:12 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 09, 2025, 07:12 AM UTC
This incident has been resolved.
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