Sierra Wireless incident
Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-9754)
Sierra Wireless experienced a notice incident on October 7, 2025 affecting Data and SMS and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 09:51 AM UTC
Our monitoring tool has indicated a potential degradation in our services. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.
- investigating Oct 07, 2025, 10:06 AM UTC
We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring Oct 07, 2025, 11:26 AM UTC
The cause has been identified and corrective actions have been taken. Our monitoring systems is showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
- resolved Oct 07, 2025, 12:31 PM UTC
This incident has been resolved.