Sierra Wireless incident

Service Degradation Notification for Enhanced Carrier Connectivity (ECC) MES SMS (GNOC-10596)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on December 16, 2025 affecting MES - SMS, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 05:04 AM UTC
Resolved
Dec 16, 2025, 08:50 AM UTC
Duration
3h 46m
Detected by Pingoru
Dec 16, 2025, 05:04 AM UTC

Affected components

MES - SMS

Update timeline

  1. investigating Dec 16, 2025, 05:04 AM UTC

    We have received reports of possible service impact to MES SMS subscriptions. We are investigating to determine cause and scope. We will provide additional details in 15 minutes.

  2. investigating Dec 16, 2025, 05:16 AM UTC

    Our partner carrier is currently experiencing degradation on their network. Semtech is actively working with our partner carrier to resolve the issue. Impact: Customers may experience slowness and issues while using the SMS services. Next Update: We will provide a status update within the next 2 hours.

  3. monitoring Dec 16, 2025, 07:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 08:50 AM UTC

    This incident has been resolved.