Verizon Network Service Disruption Notification (GNOC-9321)

Update timeline

1. investigating Aug 30, 2025, 07:26 PM UTC

   Dear Valued Customers, We are receiving reports that Verizon may be experiencing a potential service impairment that may be affecting your service and connectivity in areas within North America. Our engineering team has been immediately notified and is actively investigating the issue. Current Status: Services potentially affected: SMS, Voice, Data services and network connectivity. Investigation: In progress We are committed to working with the partner to resolve this matter as quickly as possible and will provide an update within the next 15 minutes with our findings and expected resolution timeline. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service capabilities. For real-time updates, please monitor our status page at https://status.sierrawireless.com/.

2. investigating Aug 30, 2025, 08:02 PM UTC

   We are investigating reports that Verizon may be experiencing a potential nationwide service outage that may be causing SMS, Voice, Data service failures and degradation in North America. Our teams have engaged Verizon Technical Support to expedite recovery efforts. Impact: Some ECC (Carrier+) customers may be experiencing failures or degradation in network connectivity and Voice, SMS, Data services. Smart Connectivity services are unaffected. We will provide an update as soon as we have additional information.

3. investigating Aug 30, 2025, 09:50 PM UTC

   Verizon confirmed experiencing network service disruptions in North America primarily in the southeastern region of the US. Escalations have been made and the partner engaged to resolve the issue. Impact: Some Verizon ECC (Carrier+) customers may experience SMS, Voice, Data service failures and degradation in North America. Subscribers using other Semtech offerings roaming on Verizon USA may also be affected. We will provide an update as soon as we have additional information.

4. investigating Aug 30, 2025, 11:44 PM UTC

   Verizon is currently experiencing network service disruptions across North America, with the southeastern United States being most affected. Escalations have been initiated, and our partner is actively engaged to resolve the issue. Impact: Customers on the Verizon USA network may encounter failures or degradation in SMS, Voice, and Data services throughout North America. We will share updates as soon as more information becomes available.

5. monitoring Aug 31, 2025, 01:01 AM UTC

   We are observing service improvements for Verizon network. Our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period. Impact: Customers on the Verizon USA network may encounter failures or degradation in SMS, Voice, and Data services throughout North America.

6. resolved Aug 31, 2025, 04:31 AM UTC

   This incident has been resolved.