Sierra Wireless incident
Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-10029)
Sierra Wireless experienced a notice incident on October 29, 2025 affecting Data and SMS and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 09:14 PM UTC
Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. An investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.
- monitoring Oct 29, 2025, 10:38 PM UTC
Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
- resolved Oct 29, 2025, 11:47 PM UTC
This incident has been resolved.