Sierra Wireless incident

Air Vantage Usage Display Degradation for SMS MT GNOC-9968

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on October 24, 2025 affecting UI (EU) and UI (NA), lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 03:07 PM UTC
Resolved
Oct 24, 2025, 07:51 PM UTC
Duration
4h 44m
Detected by Pingoru
Oct 24, 2025, 03:07 PM UTC

Affected components

UI (EU)UI (NA)

Update timeline

  1. investigating Oct 24, 2025, 03:07 PM UTC

    We have identified an issue with usage display records for SMS MT transactions that are not appearing in Air Vantage. Our support teams are engaged and investigating this issue

  2. investigating Oct 24, 2025, 05:23 PM UTC

    Our SMEs continue to work on this issue and they said hopefully it can be resolved within the hour

  3. resolved Oct 24, 2025, 07:51 PM UTC

    Our SME made a temporary fix until they get a permanent fix next week