Sierra Wireless incident
Essentials5 Subscriptions Degradation for the Cities of Paltamo and Puolanka, Finland, Over the DNA Network. (GNOC-9428)
Sierra Wireless experienced a notice incident on September 8, 2025 affecting Data, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 05:09 PM UTC
Service degradation for Essentials5 SIM Subscription in the cities of Paltamo and Puolanka, Finland, over the DNA network. Their engineers are working to resolve this issue as quickly as possible. Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- identified Sep 08, 2025, 06:55 PM UTC
DNA Finland has informed us that overnight storms have caused power outages in the cities of Paltamo and Puolanka. The Power Companies are working to resolve these issues. Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- identified Sep 08, 2025, 08:45 PM UTC
The Power companies continue to work on getting the power restored to the affected areas. An ETR has been provided of 09:00 UTC on September 9, 2025. We appreciate your patience in this regard. We will provide an update once we have any additional information.
- monitoring Sep 09, 2025, 03:24 AM UTC
DNA Finland has informed us that power outages in the cities of Paltamo and Puolanka has been resolved. We will consider this resolved if no further impacts are observed during our monitoring period.
- resolved Sep 09, 2025, 06:02 AM UTC
This incident has been resolved.