Sierra Wireless Outage History

Started Sep 29, 2026, 01:24 PM UTC· resolved Sep 29, 2026, 03:51 PM UTC

1. investigating Sep 29, 2026, 01:24 PM UTC

   We are currently experiencing a service degradation on the AirVantage EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service. Impact: • Affected: Delays in data push for connectivity usage, widget displays and alerts based on connectivity data. • Unaffected: Provisioning operations, traffic, and device data management remain fully operational. We will provide the next update within 2 hours.

2. monitoring Sep 29, 2026, 03:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 29, 2026, 03:51 PM UTC

   This incident has been resolved.

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Started Sep 22, 2026, 05:49 PM UTC· resolved Sep 22, 2026, 11:24 PM UTC

1. investigating Sep 22, 2026, 05:49 PM UTC

   Semtech has detected a service degradation affecting Maingate Services via Telia only. Devices currently present in the affected region may experience difficulties establishing new data sessions. Existing sessions may also encounter frequent network disconnections. The issue has been reported to the partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Some customers may experience connectivity delays or failures for 2G/3G data services. We will provide an update in next 2 hours.

2. investigating Sep 22, 2026, 07:53 PM UTC

   The issue has been escalated to the partner carrier, and investigations are ongoing. We will provide an update in next 2 hours.

3. monitoring Sep 22, 2026, 08:50 PM UTC

   Our partner carrier has restored the service, and we are currently monitoring the situation to ensure stability. If no further impact is observed during the monitoring period, the issue will be considered resolved.

4. resolved Sep 22, 2026, 11:24 PM UTC

   This incident has been resolved.

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Started Jul 31, 2026, 05:32 AM UTC· resolved Jul 31, 2026, 09:34 AM UTC

1. investigating Jul 31, 2026, 05:32 AM UTC

   Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We appreciate your patience in this regard.

2. investigating Jul 31, 2026, 07:16 AM UTC

   Our engineers continue working with our partner carrier to bring a resolution on this issue. Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services. We will provide an update in 2 hours.

3. investigating Jul 31, 2026, 08:23 AM UTC

   Our monitoring system indicates that the services have been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

4. monitoring Jul 31, 2026, 09:07 AM UTC

   Our monitoring system indicates that the services have been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

5. resolved Jul 31, 2026, 09:34 AM UTC

   This incident has been resolved.

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Started Jul 24, 2026, 12:10 PM UTC· resolved Jul 24, 2026, 02:17 PM UTC

1. investigating Jul 24, 2026, 12:10 PM UTC

   Semtech is observing a potential service degradation affecting the AirVantage and ALMS platforms in the NA region. This is linked to an ongoing incident on one of our cloud infrastructure providers. Impact: Services are currently operational. While no service outage has been observed, customers are vulnerable to intermittent performance degradation until the upstream cloud provider fully mitigates the underlying issue. We will provide the next update within 2 hours.

2. monitoring Jul 24, 2026, 01:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 24, 2026, 02:17 PM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 12:30 PM UTC· resolved Jul 23, 2026, 04:56 PM UTC

1. investigating Jul 23, 2026, 12:30 PM UTC

   Our monitoring systems have detected service impairment for Essentials1 & Advanced SIM subscriptions roaming only on MNO Bouygues Telecom in Country France. We have reported the issue to our partner carrier and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. investigating Jul 23, 2026, 01:44 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 23, 2026, 03:39 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 23, 2026, 04:56 PM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 08:54 AM UTC· resolved Jul 23, 2026, 01:43 PM UTC

1. investigating Jul 23, 2026, 08:54 AM UTC

   Semtech has detected a degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We appreciate your patience in this regard.

2. investigating Jul 23, 2026, 11:00 AM UTC

   Our Carrier partner is actively working to fix the issue. We will provide the next update within the next 2 hours.

3. monitoring Jul 23, 2026, 12:03 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 23, 2026, 01:43 PM UTC

   This incident has been resolved.

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Started Jul 22, 2026, 03:33 PM UTC· resolved Jul 22, 2026, 05:36 PM UTC

1. investigating Jul 22, 2026, 03:33 PM UTC

   Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We appreciate your patience in this regard.

2. monitoring Jul 22, 2026, 04:30 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 22, 2026, 05:36 PM UTC

   This incident has been resolved.

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Started Jul 22, 2026, 07:21 AM UTC· resolved Jul 22, 2026, 01:42 PM UTC

1. investigating Jul 22, 2026, 07:21 AM UTC

   Semtech’s monitoring systems have identified an issue that is impacting Carrier+ services in NAM region. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. Impact: Customers may experience delays or degradation in SMS, Voice, Data sessions, and overall network connectivity. We will provide the next update within the next two hours.

2. investigating Jul 22, 2026, 08:58 AM UTC

   Our Carrier partner is actively working to fix the issue. We will provide the next update within the next 2 hours.

3. investigating Jul 22, 2026, 11:02 AM UTC

   Our Carrier partner is still actively investigating and working on a fix. We will provide the next update within the next 2 hours.

4. monitoring Jul 22, 2026, 12:16 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 22, 2026, 01:42 PM UTC

   This incident has been resolved.

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Started Jun 29, 2026, 07:52 AM UTC· resolved Jun 29, 2026, 11:33 AM UTC

1. investigating Jun 29, 2026, 07:52 AM UTC

   Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. investigating Jun 29, 2026, 08:06 AM UTC

   Semtech GNOC is still observing service degradation for Subscribers roaming under Carrier Partner Orange France only. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

3. monitoring Jun 29, 2026, 10:11 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 29, 2026, 11:33 AM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 05:57 PM UTC· resolved Jun 24, 2026, 09:11 PM UTC

1. investigating Jun 24, 2026, 05:57 PM UTC

   Our monitoring systems have detected service degradation affecting Semtech VoLTE services. Our engineering teams are actively investigating to determine the scope, cause, and immediate fix. Impact: Subscribers may experience degradation in VoLTE service, registration, calls, and SMS over IP might be impacted. We appreciate your understanding and will provide the next update within 2 hours.

2. monitoring Jun 24, 2026, 07:47 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 24, 2026, 09:11 PM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 05:07 AM UTC· resolved Jun 18, 2026, 05:11 PM UTC

1. investigating Jun 18, 2026, 05:07 AM UTC

   Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. investigating Jun 18, 2026, 08:38 AM UTC

   Our Carrier Partner is actively investigating the issue. We are closely coordinating with them and continuously monitoring the situation. Further updates will be shared within the next 2 hours.

3. investigating Jun 18, 2026, 10:48 AM UTC

   Our Carrier Partner continues to actively investigate the issue. We are closely coordinating with them and monitoring the situation. Further updates will be shared within the next 2 hours. We appreciate your patience and understanding.

4. identified Jun 18, 2026, 12:45 PM UTC

   The issue has been identified, and a fix is currently being implemented by our carrier partner. We apologize for any inconvenience caused and appreciate your patience and understanding while the corrective actions are being taken.

5. monitoring Jun 18, 2026, 03:34 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jun 18, 2026, 05:11 PM UTC

   This incident has been resolved.

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Started Jun 09, 2026, 01:30 PM UTC· resolved Jun 09, 2026, 10:42 PM UTC

1. investigating Jun 09, 2026, 01:30 PM UTC

   Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS and Voice Services. We will provide an update in next 2 hours.

2. identified Jun 09, 2026, 02:42 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 09, 2026, 03:38 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 09, 2026, 10:42 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 04, 2026, 04:59 PM UTC· resolved Jun 04, 2026, 06:09 PM UTC

1. investigating Jun 04, 2026, 04:59 PM UTC

   Semtech is currently experiencing degradation affecting AirVantage APIs, Data Push, Provisioning Operations, and Device Front End in the NA region. Our engineers are actively engaged in restoring services. We will provide a further update within the next 2 hours. We apologize for the inconvenience and appreciate your patience.

2. monitoring Jun 04, 2026, 05:10 PM UTC

   Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

3. resolved Jun 04, 2026, 06:09 PM UTC

   This incident has been resolved.

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Started Jun 02, 2026, 10:11 AM UTC· resolved Jun 02, 2026, 12:29 PM UTC

1. investigating Jun 02, 2026, 10:11 AM UTC

   Semtech is currently experiencing a service disruption affecting Carrier+ connectivity with AT&T and Rogers Wireless in the North America (NAM) region. As a result, some customers may encounter intermittent network disconnections. Our teams are actively investigating the issue and working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. We will provide an update in next 2 hours.

2. investigating Jun 02, 2026, 10:17 AM UTC

   We are still investigating the issue. We will provide an update in next 2 hours. We apologize for any inconvenience caused and appreciate your patience.

3. monitoring Jun 02, 2026, 11:19 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 02, 2026, 12:29 PM UTC

   This incident has been resolved.

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Started May 28, 2026, 08:42 AM UTC· resolved May 28, 2026, 01:09 PM UTC

1. investigating May 28, 2026, 08:42 AM UTC

   Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. monitoring May 28, 2026, 10:40 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 28, 2026, 01:09 PM UTC

   This incident has been resolved.

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Started May 21, 2026, 04:58 PM UTC· resolved May 21, 2026, 08:21 PM UTC

1. investigating May 21, 2026, 04:58 PM UTC

   Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

2. investigating May 21, 2026, 05:21 PM UTC

   Semtech is currently experiencing service degradation affecting Essentials3 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data services. We will provide further updates in 90 minutes.

3. monitoring May 21, 2026, 06:55 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

4. resolved May 21, 2026, 08:21 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 17, 2026, 07:49 AM UTC· resolved Apr 18, 2026, 04:00 AM UTC

1. investigating Apr 17, 2026, 07:49 AM UTC

   We are currently experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

2. investigating Apr 17, 2026, 07:54 AM UTC

   We are still experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

3. investigating Apr 17, 2026, 09:11 AM UTC

   Our engineering team is still actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

4. investigating Apr 17, 2026, 09:28 AM UTC

   Our engineering team is still actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

5. investigating Apr 17, 2026, 11:19 AM UTC

   Our engineering team continues to actively work on resolving the issue and restoring normal service. We will share further updates as soon as additional information becomes available. We appreciate your patience in this regard. The next update will be provided within the next 02 hours.

6. investigating Apr 17, 2026, 01:19 PM UTC

   Our engineering team is actively working to resolve the issue and restore normal service. We will share additional updates as soon as more information becomes available. We appreciate your patience. The next update will be provided within the next 02 hours.

7. investigating Apr 17, 2026, 01:43 PM UTC

   Semtech engineers have increased the provisioning capacity by adding additional instances. We anticipate a quicker recovery and will keep you informed of further progress. We, thank you for your patience.The next update will be provided within the next 02 hours.

8. identified Apr 17, 2026, 04:00 PM UTC

   The issue has been identified and a fix is currently being implemented. Semtech engineers have increased the provisioning capacity by adding additional instances, and we anticipate a quicker recovery. We thank you for your patience and will keep you informed of further progress. The next update will be provided within the next 02 hours.

9. monitoring Apr 17, 2026, 06:21 PM UTC

   The issue has been addressed and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has helped restore the service. We are currently monitoring the system to ensure stability and continued performance. We thank you for your patience and will keep you informed of any further updates if required.

10. monitoring Apr 17, 2026, 09:20 PM UTC

    The issue has been resolved and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has restored the service. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience. Further updates will be shared if necessary.

11. monitoring Apr 18, 2026, 01:12 AM UTC

    The previously reported issue remains resolved following the implemented fix. Semtech engineers increased the provisioning capacity by adding additional instances, and services continue to operate normally. We are actively monitoring the system to ensure ongoing stability and performance. Thank you for your continued patience. We will provide further updates if required.

12. resolved Apr 18, 2026, 04:00 AM UTC

    This incident has been resolved.

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Started Apr 16, 2026, 03:48 PM UTC· resolved Apr 16, 2026, 06:42 PM UTC

1. investigating Apr 16, 2026, 03:48 PM UTC

   Semtech is experiencing a disruption with the iMaestro Platform. We are investigating to determine the cause and scope of the impact. We appreciate your patience in this regard. We will provide the next update shortly.

2. monitoring Apr 16, 2026, 04:45 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Apr 16, 2026, 04:48 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Apr 16, 2026, 06:42 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 16, 2026, 03:30 PM UTC· resolved Apr 16, 2026, 07:13 PM UTC

1. monitoring Apr 16, 2026, 03:30 PM UTC

   Semtech experienced degradation on the AirVantage UI APIs & Device Front End in the EU & NA regions. Our engineers have restored the services. Impact: Customers experienced failures or service disruptions on UI APIs & Device Front End in the EU & NA regions. We are observing complete restoration and monitoring the results.

2. monitoring Apr 16, 2026, 04:23 PM UTC

   Semtech is experiencing degradation on the ALMS -UI, API, and Device Front End. AirVantage UI APIs & Device Front End and Data Push in the EU & NA regions are also degraded. Please find the affected components below Our engineers are working on high-priority to restore services. We will provide the next update in 60 minutes

3. monitoring Apr 16, 2026, 06:01 PM UTC

   Semtech is experiencing performance degradation across ALMS components (UI, API, Device Frontend) and AirVantage services (UI, APIs, Device Frontend, Data Push) in the EU and NA regions. Our engineering team is actively working on high-priority mitigation to restore full functionality across all affected services. We will provide the next update in 60 minutes

4. monitoring Apr 16, 2026, 06:39 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 16, 2026, 07:13 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 14, 2026, 10:30 PM UTC· resolved Apr 15, 2026, 04:04 AM UTC

1. investigating Apr 14, 2026, 10:30 PM UTC

   Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. monitoring Apr 15, 2026, 12:33 AM UTC

   Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

3. resolved Apr 15, 2026, 04:04 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 27, 2026, 10:00 AM UTC· resolved Apr 01, 2026, 02:52 PM UTC

1. investigating Mar 27, 2026, 10:00 AM UTC

   Semtech/Sierra Wireless is currently experiencing a degradation with the Telenor Sweden SMS service. As a result, some customers may experience difficulties receiving SMS messages originating from Telenor Sweden. Our team is actively investigating to determine the root cause and full scope of the impact. No Estimated Time to Restore (ETR) is available at this time. We sincerely appreciate your patience and understanding. A follow-up update will be provided within the next 2 hours.

2. investigating Mar 27, 2026, 01:38 PM UTC

   Semtech/Sierra Wireless continues to experience a degradation with the Telenor Sweden SMS service. Some customers may still experience difficulties receiving SMS messages originating from Telenor Sweden. Our team is actively investigating to determine the root cause and full scope of the impact. No Estimated Time to Restore (ETR) is available at this time. We sincerely appreciate your patience and understanding. A follow-up update will be provided within the next 2 hours.

3. investigating Mar 27, 2026, 02:25 PM UTC

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has informed us that they are experiencing a major issue on their end and are actively working towards a fix. However, they have not yet provided an Estimated Time of Resolution (ETR). We will provide more updates in next 2 hours.

4. investigating Mar 27, 2026, 08:39 PM UTC

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has informed us that they are still experiencing a major issue on their end and are actively working towards a fix. However, they have not yet provided an Estimated Time of Resolution (ETR). We will provide more updates in the next 6 hours.

5. investigating Mar 28, 2026, 02:56 AM UTC

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has informed us that they are still experiencing a major issue on their end and are actively working towards a fix. However, they have not yet provided an Estimated Time of Resolution (ETR). We will provide more updates in the next 6 hours.

6. investigating Mar 28, 2026, 10:12 AM UTC

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, an Estimated Time of Resolution (ETR) is still not available. We will continue to monitor the situation and provide the next update within the next 6 hours.

7. investigating Mar 28, 2026, 05:16 PM UTC

   With Semtech’s proactive approach to issue resolution, we held a technical discussion with the carrier provider over a call. The partner carrier confirmed that they are still facing a major issue on their end and are actively working toward resolution. However, the Estimated Time of Resolution (ETR) is still not available. We will continue to monitor the situation and provide the next update within the next 6 hours.

8. investigating Mar 28, 2026, 11:09 PM UTC

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has confirmed that they are still experiencing a major issue on their end and are actively working toward resolving it.. However, an Estimated Time of Resolution (ETR) is still not available. We will continue to closely monitor the situation and share the next update within the next 6 hours.

9. investigating Mar 29, 2026, 04:56 AM UTC

   With Semtech’s proactive approach to issue resolution, we held a technical discussion with the carrier provider over a call. The partner carrier confirmed that they are still facing a major issue on their end and are actively working toward resolution. However, the Estimated Time of Resolution (ETR) is still not available. We will continue to monitor the situation and provide the next update within the next 6 hours.

10. investigating Mar 29, 2026, 01:45 PM UTC

    With Semtech’s proactive approach to issue resolution, again, we discussed with the carrier provider over a call. The partner carrier confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, the Estimated Time of Resolution (ETR) is not yet available. We will continue to closely monitor the situation and provide the next update within the next 6 hours.

11. investigating Mar 29, 2026, 07:29 PM UTC

    With Semtech’s proactive approach to issue resolution, again, we discussed with the carrier provider over a call. The partner carrier confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, the Estimated Time of Resolution (ETR) is not yet available. We will continue to closely monitor the situation and provide the next update within the next 6 hours.

12. investigating Mar 30, 2026, 01:34 AM UTC

    With Semtech’s proactive approach to issue resolution, again, we discussed with the carrier provider. The partner carrier confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, the Estimated Time of Resolution (ETR) is not yet available. We will continue to closely monitor the situation and provide the next update within the next 6 hours.

13. investigating Mar 30, 2026, 07:32 AM UTC

    Semtech has coordinated closely with our partner carrier, Telenor, to expedite resolution of the ongoing issue. Telenor has completed an extensive internal network investigation and confirmed that no faults were identified within their infrastructure. They have now escalated the matter to their supplier, who is actively troubleshooting to identify and implement a fix. Semtech will continue to monitor progress closely and will provide the next update within the next 6 hours.

14. investigating Mar 30, 2026, 01:07 PM UTC

    Semtech has once again escalated the issue with our partner carrier, Telenor, and has increased the incident severity to accelerate resolution. Telenor has completed an extensive internal network investigation and confirmed that no faults were identified within their infrastructure. They are currently continuing troubleshooting activities with their partner team and have shared the relevant logs with them to help determine the root cause of the issue. Semtech will continue to monitor progress closely and will provide the next update within the next 6 hours.

15. investigating Mar 30, 2026, 07:13 PM UTC

    Semtech has further escalated the matter with our partner carrier, Telenor, and raised the incident severity level to expedite resolution. Telenor has carried out a thorough internal network review and confirmed that no issues were detected within their infrastructure. They are presently continuing troubleshooting efforts with their partner team and have provided the relevant logs to assist in identifying the root cause. Semtech will keep tracking progress closely and will share the next update within the next 6 hours.

16. investigating Mar 31, 2026, 01:20 AM UTC

    Semtech continues to work closely with our partner carrier, Telenor, regarding the ongoing issue. Telenor and their supplier are actively investigating and working towards identifying and implementing a resolution. At this time, no Estimated Resolution Time (ERT) is available. We expect to receive further updates during their working hours. Semtech will keep tracking progress closely and will share the next update within the next 6 hours.

17. investigating Mar 31, 2026, 07:28 AM UTC

    Semtech continues to work closely with our carrier partner, Telenor, to address the ongoing issue. Telenor and their supplier are actively investigating and working toward identifying and implementing a resolution. At this time, no Estimated Resolution Time (ERT) has been provided. The case remains under investigation, and we have requested both prioritization and an estimated resolution timeframe from our partner. We appreciate your patience while this work progresses. Semtech will continue to monitor developments closely and will provide the next update within the next 6 hours, or sooner if new information becomes available.

18. investigating Mar 31, 2026, 01:33 PM UTC

    Semtech continues to work closely with our carrier partner, Telenor, to address the ongoing issue. Telenor, along with their supplier, is actively investigating the matter and working toward identifying and implementing a resolution. At this time, an Estimated Resolution Time (ERT) has not been provided. The case remains under active investigation, and we have formally requested both prioritization and an estimated resolution timeframe from our partner. We appreciate your continued patience as this work progresses. Semtech will continue to monitor the situation closely and will provide the next update within the next six hours, or sooner if new information becomes available.

19. investigating Mar 31, 2026, 07:32 PM UTC

    Semtech remains in close coordination with our carrier partner, Telenor, who is currently working with their supplier to investigate and resolve the issue. No Estimated Resolution Time (ERT) has been provided yet, though we have formally requested both prioritization and a timeline from Telenor. The case continues to be actively worked on, and we appreciate your patience in the meantime. We will continue to monitor the situation and provide the next update within the next 6 hours.

20. investigating Apr 01, 2026, 01:32 AM UTC

    Semtech continues to work closely with our partner carrier, Telenor, regarding the ongoing issue. Telenor and their supplier are actively investigating and working towards identifying and implementing a resolution. At this time, no Estimated Resolution Time (ERT) is available. We expect to receive more details during their working hours. Semtech will continue to monitor the situation closely and will provide the next update within the next 6 hours.

21. investigating Apr 01, 2026, 08:25 AM UTC

    Semtech continues to work closely with our partner carrier, regarding the ongoing issue. Semtech is coordinating with our partner Telenor and Telia, regarding the ongoing issue. Based on the latest discussions, a joint investigation involving all relevant teams is being planned to further analyze and resolve the issue. At this time, no Estimated Resolution Time (ERT) is available. Semtech will continue to closely track progress and will provide the next update within the next 6 hours.

22. monitoring Apr 01, 2026, 01:39 PM UTC

    A fix has been implemented by our Carrier Partner & we are already observing improvement. We are now closely monitoring KPIs.

23. resolved Apr 01, 2026, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Mar 27, 2026, 03:16 AM UTC· resolved Mar 27, 2026, 10:44 AM UTC

1. investigating Mar 27, 2026, 03:16 AM UTC

   We are currently observing service degradation in Telia Swedish Data Service. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Some customers may experience connectivity delays or failures in 2G/3G Data sessions. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. investigating Mar 27, 2026, 03:47 AM UTC

   We are continuing to investigate this issue.

3. investigating Mar 27, 2026, 05:27 AM UTC

   Our Carrier Partner is engaged . We are still continuing to investigate this issue with our carrier partner. We will provide an update in next 90 minutes .

4. investigating Mar 27, 2026, 07:08 AM UTC

   Our carrier partner is currently working on the issue, and we are expecting update shortly. We will provide an update in next 90 minutes .

5. monitoring Mar 27, 2026, 08:29 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Mar 27, 2026, 10:44 AM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 07:37 PM UTC· resolved Mar 20, 2026, 11:36 PM UTC

1. investigating Mar 20, 2026, 07:37 PM UTC

   Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services. We will provide an update in 30 minutes.

2. investigating Mar 20, 2026, 08:14 PM UTC

   Our engineers continue working with our partner carrier to bring a resolution on this issue. Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services. We will provide an update in 2 hours.

3. monitoring Mar 20, 2026, 10:06 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

4. resolved Mar 20, 2026, 11:36 PM UTC

   This incident has been resolved.

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Started Mar 10, 2026, 04:24 PM UTC· resolved Mar 10, 2026, 06:59 PM UTC

1. investigating Mar 10, 2026, 04:24 PM UTC

   We are currently observing service degradation in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS & Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. monitoring Mar 10, 2026, 05:33 PM UTC

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

3. resolved Mar 10, 2026, 06:59 PM UTC

   We have not observed any further issues during our monitoring period. We are considering this issue resolved.

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Started Feb 25, 2026, 01:15 AM UTC· resolved Feb 25, 2026, 03:10 AM UTC

1. investigating Feb 25, 2026, 01:15 AM UTC

   Service degradation in the EU Region. Customer in Germany using VPLMN Vodafone D2 GmbH may experience delay/impact in Data services. Semtech is working with our partner carrier to determine the scope and cause. Impact: Impacted devices may experience delay/impact in Data services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. monitoring Feb 25, 2026, 01:53 AM UTC

   Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

3. resolved Feb 25, 2026, 03:10 AM UTC

   This incident has been resolved.

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