Sierra Wireless incident
Essentials5 Subscriptions Degradation in EU Region Service Notification: (GNOC-9404)
Sierra Wireless experienced a notice incident on September 7, 2025 affecting SMS, lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2025, 07:13 AM UTC
Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.
- investigating Sep 07, 2025, 07:40 AM UTC
We are currently observing service degradation for Essentials5 SIM Subscription in the EU Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- investigating Sep 07, 2025, 09:40 AM UTC
Service degradation for Essentials5 SIM Subscription in the EU Region continues. Engagements with our partner carrier persist, and an investigation to determine the scope and cause is underway. Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring Sep 07, 2025, 10:17 AM UTC
The cause has been identified and corrective actions has been taken. Our monitoring systems is showing services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.
- resolved Sep 07, 2025, 01:07 PM UTC
We have not observed any further issues during our monitoring period. We are considering this issue resolved.