Sierra Wireless incident
SMART CONNECTIVITY Subscriptions Service Notification: (GNOC-9079)
Sierra Wireless experienced a notice incident on August 5, 2025 affecting Data (NA) and Data (NA) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 12:42 AM UTC
Our monitoring systems have detected possible service disturbances to Smart Connectivity SIM subscriptions; Essentials and Advanced product offerings. Engineers are actively investigating. We will provide additional details in 15 minutes.
- monitoring Aug 05, 2025, 01:02 AM UTC
Our engineers has identified the issue. A fix has been performed and our monitoring system is showing improvements. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period. Impact potential: • Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity. • Current Data sessions are not impacted; however, there may be delays in establishing new sessions.
- resolved Aug 05, 2025, 02:19 AM UTC
This incident has been resolved.