Sierra Wireless incident
Service Degradation Notification – For the EU and NAM Region (GNOC-8669)
Sierra Wireless experienced a notice incident on June 30, 2025 affecting Data and Data and 1 more component, lasting 9h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2025, 09:50 PM UTC
Our monitoring tools show a potential disturbance on the Semtech for the EU . Our internal teams are engaged in investigating to determine the scope and address the issue. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
- investigating Jun 30, 2025, 10:53 PM UTC
Our engineers continue to work to bring this issue to a resolution. We are observing a disturbance on the EU and NAM SIMs. Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services. We will provide an update as soon as we have additional information
- identified Jun 30, 2025, 11:26 PM UTC
Semtech engineers have identified the issues and are working with our partner carrier to bring this issue to a resolution. Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services. We will provide an update as soon as we have additional information
- identified Jul 01, 2025, 12:26 AM UTC
Semtech engineers have identified the issues and continues working with our partner carrier to bring this issue to a resolution. Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services. We will provide an update as soon as we have additional information
- identified Jul 01, 2025, 12:56 AM UTC
The issue has been identified. Semtech engineer is working with our partner carrier for resolution. Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services. We will provide an update as soon as we have additional information
- monitoring Jul 01, 2025, 01:22 AM UTC
Corrective actions have been implemented, and we are observing services returning back to normal. Our engineers will be monitoring to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
- monitoring Jul 01, 2025, 02:22 AM UTC
Our monitoring tools continues to show services returning back to normal. Our engineers continues to monitor for ensured stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
- resolved Jul 01, 2025, 07:29 AM UTC
This incident has been resolved.