Sierra Wireless incident

Service degradation Notification for Essentials5 SIM Subscription in EU and NAM Region (GNOC-12309)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on May 28, 2026 affecting Network Connectivity and Data and 1 more component, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 08:42 AM UTC
Resolved
May 28, 2026, 01:09 PM UTC
Duration
4h 27m
Detected by Pingoru
May 28, 2026, 08:42 AM UTC

Affected components

Network ConnectivityDataSMSVoiceVoLTE

Update timeline

  1. investigating May 28, 2026, 08:42 AM UTC

    Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

  2. monitoring May 28, 2026, 10:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 01:09 PM UTC

    This incident has been resolved.