Sierra Wireless incident
Service degradation Notification for Essentials5 SIM Subscription in EU and NAM Region (GNOC-12309)
Resolved after 4 hours 27 minutes, affecting Network Connectivity and Data and 1 more, on May 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 28, 2026, 08:42 AM UTC
Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring May 28, 2026, 10:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 01:09 PM UTC
This incident has been resolved.
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