Sierra Wireless incident
Service Degradation Notification for Subscribers roaming under Carrier Partner Orange France (GNOC-12459)
Sierra Wireless experienced a notice incident on June 18, 2026 affecting Network Connectivity and Data (EU) and 1 more component, lasting 12h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 05:07 AM UTC
Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.
- investigating Jun 18, 2026, 08:38 AM UTC
Our Carrier Partner is actively investigating the issue. We are closely coordinating with them and continuously monitoring the situation. Further updates will be shared within the next 2 hours.
- investigating Jun 18, 2026, 10:48 AM UTC
Our Carrier Partner continues to actively investigate the issue. We are closely coordinating with them and monitoring the situation. Further updates will be shared within the next 2 hours. We appreciate your patience and understanding.
- identified Jun 18, 2026, 12:45 PM UTC
The issue has been identified, and a fix is currently being implemented by our carrier partner. We apologize for any inconvenience caused and appreciate your patience and understanding while the corrective actions are being taken.
- monitoring Jun 18, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 05:11 PM UTC
This incident has been resolved.