Sierra Wireless incident

Essentials3 Subscriptions Service Notification: (GNOC-12270)

Minor Ongoing View vendor source →

Sierra Wireless is currently experiencing a minor incident affecting Data (NA) and Data (EU) and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 04:58 PM UTC
Resolved
Ongoing
Duration
● 1h 11m
Detected by Pingoru
May 21, 2026, 04:58 PM UTC

Affected components

Data (NA)Data (EU)SMSVoice

Update timeline

  1. investigating May 21, 2026, 04:58 PM UTC

    Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

  2. investigating May 21, 2026, 05:21 PM UTC

    Semtech is currently experiencing service degradation affecting Essentials3 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data services. We will provide further updates in 90 minutes.