Sierra Wireless incident
Essentials3 Subscriptions Service Notification: (GNOC-12270)
Sierra Wireless experienced a notice incident on May 21, 2026 affecting Data (NA) and Data (EU) and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 04:58 PM UTC
Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.
- investigating May 21, 2026, 05:21 PM UTC
Semtech is currently experiencing service degradation affecting Essentials3 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data services. We will provide further updates in 90 minutes.
- monitoring May 21, 2026, 06:55 PM UTC
Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.
- resolved May 21, 2026, 08:21 PM UTC
This incident has been resolved.