Sierra Wireless incident
Service Degradation Notification for Subscribers roaming under Carrier Partner Orange France (GNOC-12525)
Sierra Wireless experienced a notice incident on June 29, 2026 affecting Network Connectivity and Data (EU) and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 07:52 AM UTC
Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.
- investigating Jun 29, 2026, 08:06 AM UTC
Semtech GNOC is still observing service degradation for Subscribers roaming under Carrier Partner Orange France only. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.
- monitoring Jun 29, 2026, 10:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 11:33 AM UTC
This incident has been resolved.