Sierra Wireless incident
Service Impairment Notification for Essentials1 and Advanced SIM Subscriptions roaming only on MNO Bouygues Telecom in Country France (GNOC-12702)
Sierra Wireless experienced a notice incident on July 23, 2026 affecting Data and Data (EU) and 1 more component, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 12:30 PM UTC
Our monitoring systems have detected service impairment for Essentials1 & Advanced SIM subscriptions roaming only on MNO Bouygues Telecom in Country France. We have reported the issue to our partner carrier and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.
- investigating Jul 23, 2026, 01:44 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 23, 2026, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 04:56 PM UTC
This incident has been resolved.