Sierra Wireless incident
Service Degradation Notification – Carrier+ disturbance in Services in NAM region (GNOC-12684)
Sierra Wireless experienced a notice incident on July 22, 2026 affecting Verizon - Data and Verizon - SMS and 1 more component, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 07:21 AM UTC
Semtech’s monitoring systems have identified an issue that is impacting Carrier+ services in NAM region. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. Impact: Customers may experience delays or degradation in SMS, Voice, Data sessions, and overall network connectivity. We will provide the next update within the next two hours.
- investigating Jul 22, 2026, 08:58 AM UTC
Our Carrier partner is actively working to fix the issue. We will provide the next update within the next 2 hours.
- investigating Jul 22, 2026, 11:02 AM UTC
Our Carrier partner is still actively investigating and working on a fix. We will provide the next update within the next 2 hours.
- monitoring Jul 22, 2026, 12:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 01:42 PM UTC
This incident has been resolved.