Sierra Wireless incident

Service Degradation Notification : Delay in AirVantage SIM Provisioning Operations in EU Region Only (GNOC-11984)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on April 17, 2026 affecting UI (EU) and API (EU), lasting 20h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:49 AM UTC
Resolved
Apr 18, 2026, 04:00 AM UTC
Duration
20h 10m
Detected by Pingoru
Apr 17, 2026, 07:49 AM UTC

Affected components

UI (EU)API (EU)

Update timeline

  1. investigating Apr 17, 2026, 07:49 AM UTC

    We are currently experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

  2. investigating Apr 17, 2026, 07:54 AM UTC

    We are still experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

  3. investigating Apr 17, 2026, 09:11 AM UTC

    Our engineering team is still actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

  4. investigating Apr 17, 2026, 09:28 AM UTC

    Our engineering team is still actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

  5. investigating Apr 17, 2026, 11:19 AM UTC

    Our engineering team continues to actively work on resolving the issue and restoring normal service. We will share further updates as soon as additional information becomes available. We appreciate your patience in this regard. The next update will be provided within the next 02 hours.

  6. investigating Apr 17, 2026, 01:19 PM UTC

    Our engineering team is actively working to resolve the issue and restore normal service. We will share additional updates as soon as more information becomes available. We appreciate your patience. The next update will be provided within the next 02 hours.

  7. investigating Apr 17, 2026, 01:43 PM UTC

    Semtech engineers have increased the provisioning capacity by adding additional instances. We anticipate a quicker recovery and will keep you informed of further progress. We, thank you for your patience.The next update will be provided within the next 02 hours.

  8. identified Apr 17, 2026, 04:00 PM UTC

    The issue has been identified and a fix is currently being implemented. Semtech engineers have increased the provisioning capacity by adding additional instances, and we anticipate a quicker recovery. We thank you for your patience and will keep you informed of further progress. The next update will be provided within the next 02 hours.

  9. monitoring Apr 17, 2026, 06:21 PM UTC

    The issue has been addressed and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has helped restore the service. We are currently monitoring the system to ensure stability and continued performance. We thank you for your patience and will keep you informed of any further updates if required.

  10. monitoring Apr 17, 2026, 09:20 PM UTC

    The issue has been resolved and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has restored the service. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience. Further updates will be shared if necessary.

  11. monitoring Apr 18, 2026, 01:12 AM UTC

    The previously reported issue remains resolved following the implemented fix. Semtech engineers increased the provisioning capacity by adding additional instances, and services continue to operate normally. We are actively monitoring the system to ensure ongoing stability and performance. Thank you for your continued patience. We will provide further updates if required.

  12. resolved Apr 18, 2026, 04:00 AM UTC

    This incident has been resolved.