Sierra Wireless incident

Service Degradation Notification – AirVantage & ALMS Platforms in NA Region (GNOC -12713)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on July 24, 2026 affecting UI and API and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 12:10 PM UTC
Resolved
Jul 24, 2026, 02:17 PM UTC
Duration
2h 7m
Detected by Pingoru
Jul 24, 2026, 12:10 PM UTC

Affected components

UIAPIDevice Front endVPN ConcentratorsReporting (AMR)UI (NA)API (NA)Semtech Smart Connectivity (OOBM - GLOBAL)Device Front End (NA)Semtech Carrier + Services (OOBM - NA)

Update timeline

  1. investigating Jul 24, 2026, 12:10 PM UTC

    Semtech is observing a potential service degradation affecting the AirVantage and ALMS platforms in the NA region. This is linked to an ongoing incident on one of our cloud infrastructure providers. Impact: Services are currently operational. While no service outage has been observed, customers are vulnerable to intermittent performance degradation until the upstream cloud provider fully mitigates the underlying issue. We will provide the next update within 2 hours.

  2. monitoring Jul 24, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 02:17 PM UTC

    This incident has been resolved.