Sierra Wireless incident
EU AirVantage Usage Display Degradation (GNOC-13237)
Resolved after 2 hours 26 minutes, affecting UI (EU) and API (EU) and 1 more, on September 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2026, 01:24 PM UTC
We are currently experiencing a service degradation on the AirVantage EU platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages. Our engineering team is actively working to resolve the issue and restore normal service. Impact: • Affected: Delays in data push for connectivity usage, widget displays and alerts based on connectivity data. • Unaffected: Provisioning operations, traffic, and device data management remain fully operational. We will provide the next update within 2 hours.
- monitoring Sep 29, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 03:51 PM UTC
This incident has been resolved.
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